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[johnb35]

Ok. Need to run another OTL fix.

Open OTL and paste the following in the custom scan/fixes box at the bottom.

:OTL
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_90 0_117.dll File not found
FF - user.js - File not found

:Commands
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]

Then click on the run fix button at the top. Post the log that it comes back with after running the fix.

If you still get this screen after running this fix then I would recommend either 1 of 2 things.

1. If you insist on using firefox then uninstall it and then reinstall it.
2. Use a different browser such as pale moon. Pale moon is a product of Mozilla but its a much better and faster browser. You can get it here.

http://www.palemoon.org/download-ng.shtml

 

[bbudesa]

I've no loyalty to any one server, so I may switch anyway.

Here's the log from latest OTL run:

All processes killed
========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com/FlashPlayer\ deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Bob
->Temp folder emptied: 4845412 bytes
->Temporary Internet Files folder emptied: 174973 bytes
->Java cache emptied: 45899 bytes
->FireFox cache emptied: 6521593 bytes
->Google Chrome cache emptied: 10576455 bytes
->Flash cache emptied: 1204 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Mike
->Temp folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Terri
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 116454571 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
RecycleBin emptied: 27878304 bytes

Total Files Cleaned = 159.00 mb


[EMPTYJAVA]

User: All Users

User: Bob
->Java cache emptied: 0 bytes

User: Default

User: Mike

User: Public

User: Terri
->Java cache emptied: 0 bytes

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: All Users

User: Bob
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Mike

User: Public

User: Terri
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 10142013_062821

Files\Folders moved on Reboot...
C:\Users\Bob\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Bob\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

thanks again John.

 

[johnb35]

OK, let me know if you continue to get that screen.

 

[bbudesa]

I suppose I should have done one or the other fix, but not both, in order to see which one worked, but alas, such is not the case.

I ran the changes in OTL, as well as changing servers, and all seems to be running smoothly!

thanks again.

Bob