Advice appreciated re: Samsung NP350v5c battery charge (ac/dc jack?) issue

[brwalker]

Hi all, I’m hoping to find a solution for an issue with my Samsung NP350v5c (battery AA-PB9NC6B) … The charger was charging the aforementioned laptop switched on (not ideal I know) and seemed to suddenly stop charging. The laptop continued to work until the battery fully drained. It would not then turn back on and the charger is not connecting/charging (I have two charges - not a charger issue). Also, when taking the battery out and using the mains charger it will not switch on suggesting it is not an issue with the battery but perhaps the ac/dc jack (although this also seems stable).

If I buy an external battery charger would it mean this will bypass the connection and allow the laptop to work or would I still need to resolve this issue with the jack/motherboard/connectivity (whatever??) for it to work again? Thanks for any help.

 

[johnb35]

If you remove the battery and plug the charger in, does a light come on? If not, you most likely have a bad charging port and it needs to be replaced. Most common failure in laptops.

 

[brwalker]

Thanks for your reply johnb35 - no there is no light when the battery is removed and charger plugged in, perhaps a bad charging port as you suggest?

I assume that an external battery charger (which charges battery separately not via laptop and thus bypassing the port) would not resolve this issue and that I would have to replace this port? Also as an amateur when it comes to the technical side of things would I need this to be done in a laptop repair shop (an if so any ideas what price i should be looking at?) or could I look up tutorials online and follow? Cheers.

 

[johnb35]

Charging port replacement is usually no more than $100 and yeah, you should take it to a repair shop.