After factory reset unable to use anything on hp15 f387wm energystar


New Member
HP Notebook - 15-f387wm (Touch) (ENERGY STAR)

Product number:N5Y09UA


So after a factory reset on my hp 15 f387wm notebook laptop, I have not been able to get past the start up screen (The initial screen that you click to get to the password screen). Once on that screen my laptop will not do anything. The keyboard will not recognize keystrokes, and when you touch the screen its not responsive neither nor the mouse. Not sure what to do?! We ARE able to however use the keyboard in the boot menu. Before the Factory reset I was able to use the pc just fine.

Please help. Ive tried to power it off and back on. Ive tried to take the battery out and hold the power button for 60 seconds before plugging into the battery cable and powering on.. Im running a extensive system test atm.


Active Member
Try to connect an external keyboard and mouse. I've had HP computers do this many times. If you let it sit and run for a little while it'll typically pick up the keyboard and touchpad again.