Are Most Computer Companies Ripoff Pathetic Scammers Like Acer?

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Peachesbackwards

Member
I'd like to share my Acer Customer Service Experience here as I'm considering blogging about what a disgraceful company Acer is, unless my experience is what all computer companies are pulling off today.

I bought a brand new Acer laptop for about $700 a week ago. The laptop worked great except the auto run function wouldn't work and I had some problems with the bluray player. So I called up Acer's customer service and 3 times I got a bunch of slow illiterate computer tech's from India who didn't quite grasp the concept of Windows 7. The first 2 were so pathetic I wound up hanging up on them as I couldn't take it. The last one was a nice Indian girl who stated that this was a technical problem to take to Second Level and she gave me their number. She didn't tell me that the second level charges $59.95 per half hour and the fact that I had just bought a new sealed Acer Laptop from one of their retail sellers didn't matter. It was my tough luck, Acer's Warranty only covers hardware not software. I was then told that the Acer technical Help is not equipped to handle software issues which they didn't tell me after wasting 40 minutes of my time but they just do hardware problems. The first person I was connected to at the $59.95 Acer RipOff, I could hardly hear on the phone and she refused to pick up another phone, call me back or make an allowance on the time I couldn't hear her and I asked for a superevisor and she then said I'd be charged for the time it took for a supervisor to come to the phone and then talk to me. I said "Screw You" and hung up and then called again and someone wound up speaking to me for another 55 minutes for which he couldn't solve a basic software problem and instead of just telling me in the first 10 minutes that I be better off just saving my cost and rebooting the laptop to the original settings did not do so till the end. I intend to go to my bank and dispute the charges.

The laptop itself, whose problems were fixed by the reinstall, is excellent but Acer can go to hell!

Am I the one who is being unreasonable? Note, the laptop was sold on Amazon through another company who would not take returns on opened items and who's policy is that you have to go to Acer, so I have myself to blame for that.
 
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I don't think you could really blame Acer, although it is their fault of not telling you that you are going to be charged.
Everyone knows those technician from call center are useless, that is why I personally start to learn about computer in depth...
What you should do in this situation is, go to forum and raise the question before you pick up the phone.
BTW, did you try restore the OS to see if the function working?
 
Acer rips off pathetic scams or Acer scams pathetic ripoffs?

I have no experience with their service, but my mum's Aspire is garbage.
 
Yeah the reinstall to factory settimgs Worked Somewhat

It fixed the autoplay problem and but didn't fix the Blu-ray problem which I somehow did myself (I have to click enter when my mouse was over the play section in the Menu, just clicking the mouse did nothing, etc.). I actually like the Laptop alot- I think Windows 7 is a great improvement over XP but as I said Acer's Customer Service and Warranty is a Joke. What ticks me off about these Computer Company's who contract out cheap tech's is that I'd gladly pay $20-30 more for a computer if it meant getting tech help from Computer Savvy Americans. Yeah, I try to figure things out myself to avoid calling these people but in this case I couldn't but the people I called were utter morons!
 
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Are you sure the second number was Acer? I doubt it. Usually a company will send you to another line, not make you redial. I'd bet that girl was being paid to send you to a fake acer help line.

That said, with Asus I had a few minute wait but talked to an American (Californian) who spoke it well and didn't have a foreign accent (and it was toll free).
 
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Peachesbackwards said:
Am I the one who is being unreasonable? Note, the laptop was sold on Amazon through another company who would not take returns on opened items and who's policy is that you have to go to Acer, so I have myself to blame for that.
Click to expand...

Yes & No I'd say. Great answer eh? :P

I understand your situation as I've had problems w/ my internet and I've called my provider, and for the first 15 mins you have to go through the automated process before you can even talk to a human0being. And then once you do they're so busy they can't directly answer your question, so the easiest answer for them is just to send someone out and you get charged for it.

Time is the issue, I could have probably solved it myself if I could search google, post questions on the forum, etc... But you were hoping that you could call them up and that it was a common fix and they'd have the answer right away for you and be done in like 5 mins max. They should have better customer service, but we know that won't be possible.
 
If I was past 30 days on my date of purchase I wouldn't have been as upset with them. But I never heard of essentially telling a person who just purchased a new computer from a company, "Screw You", and trying to charge him $120 to fix a software problem on a $700 laptop. I published my blog about the experience this morning as the more I think about it, the more I'm disgusted with their attitude. I actually have around 200,000 people a month reading articles on my general interest type blog finding them on Google, not many subscribers though. It's www.GiftsandFreeAdvice.com and the blog which is pretty similar to my post is Acer Computer Company Bigger Idiots Than The Office on NBC, Ripped Off!
 
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this is what people need to do, if they mess up and try to make you take the blame/costs we need to out these companys..

you start a blog and other people start writing there problems or experiences then the blog gets bigger and people will start to take notice!
 
I love Acer. They're great, I have 2 monitors in my house, and 2 aspire one's with a few other little products of theirs. I love Acer, EXCELLENT monitor quality... Sorry that you're having trouble; but every company has its 'down side'.
 
yeh but do you not notice the trend in customer service lacking these days?

phone up about something faulty and your on hold for ages, costs you not them

phone the same company up to buy/order something and its a free number and its all done quickly?

i found that when i ordered all of my broadband with 5 companys over the years its been british people i spoke to but if there was a fault i ended up speaking to mr pual mawakisambondingo who speaks jibba jabba/english?
 
funkysnair You Made me Smile You Should be on the Tonight Show

"i found that when i ordered all of my broadband with 5 companys over the years its been british people i spoke to but if there was a fault i ended up speaking to mr pual mawakisambondingo who speaks jibba jabba/english?"

I'm still laughing. Oh so true!
 
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