Bitdefender Safepay Query

[bananamonkey87]

Hi,

When I use Bitdefender Safepay to access bank websites the software timeouts when clicking on links. It works with other websites just the bank website timeout. Any advice?

 

[johnb35]

What web browser do you use? You might want to try using a different one to see if it works better.

 

[bananamonkey87]

What web browser do you use? You might want to try using a different one to see if it works better.

It works if I use Firefox but Safepay is more secure, it's part of the antivirus program, it is a browser. Is it possible to change timeout settings?

 

[johnb35]

You would get better support if you contact bit defender since its their program.

 

[bananamonkey87]

You would get better support if you contact bit defender since its their program.

I tried to do that before coming here but the webpage kept cycling through webpages instead of directing me to the page regarding an email ticket. The website I think is actually ****ed. I spent maybe an hour trying to find how to navigate through it. Even Google wouldn't bring up an email address of any kind. **** 'em, they seem a bit of a dodgy company after reading about how they treat customers. I was just hoping someone here might know how to help.

 

[johnb35]

Have you tried uninstalling and reinstalling it? If you can't access safepay support using the safe pay browser then use IE or another browser.

I also recommend going lighter on the language.