Black Screen during graphics card install on Windows 8.1

Discussion in 'Video Cards and Monitors' started by Genesis123, Jan 8, 2019.

  1. Genesis123

    Genesis123 New Member

    Messages:
    3
    Hello. Somehow when my screen flickers while trying to install the graphics card, on the last flicker the screen goes black after the brightness changes. Before the install I couldn't change the brightness without the graphics card installed. I went to the Device manager to uninstall the Video Game Controller (VGA Compatible) display then after I do that the graphics card installs and then repeats a black screen. So then when I reboot I can't make it to the login screen because there's a black screen with the actual graphics card installed. Please help. Give the most advice. Thanks!
     
  2. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,128
    What video card are you trying to install? What exact power supply do you have?
     
  3. Genesis123

    Genesis123 New Member

    Messages:
    3
    I have a HP ENVY TouchSmart m6 Sleekbook laptop.
    Video Card: AMD A10-5745M APU with Radeon(tm) HD Graphics 2.10 GHz , AMD Radeon HD 8610G Graphics
    My AC Adapter says Power Supply is 65W.
     
  4. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,128
    With this being a laptop, not much you can do but possibly do a fresh install of windows and see if that helps.
     
  5. Genesis123

    Genesis123 New Member

    Messages:
    3
    Ok I installed a Windows 8.1 setup using a USB flash drive. What's the best way you would want me to fresh install with a USB flash drive?
     
  6. Darren

    Darren Moderator Staff Member

    Messages:
    12,161
    Those AMD chips can be weird on Windows 10 and have to manually backload old drivers.
     

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