ComputerGirl84
New Member
Okay so about a month and a half ago I bought an unlocked blackberry storm 9530. It was an upgrade for a old blackberry I had. It was a prepaid account. So Since then I've been contacting tech support trying to get all the problems resolved, no email, no Internet, no bbm, I don't get most of my calls or texts and all they do is give me the run a round and they can't help me cause i'm prepaid, I have to switch to contract or flex pay. So yesterday I call to switch and oh no I can't switch cause I'm prepaid, I have to start over and lose my number. So after several people and a headache and being told just take it to one of there stores somewhere, I finally find out I'm already on a data plan, it just won't work and I need to change to a different plan and add blackberry Internet service, which I did all that and still nothing happens. so I contact them again and again and again, and half the time they disconnect me. Finally they come to the conclusion that they can't help and I have to talk to rim, so it only took about 5 or 6 people to transfer me to rim. The man at rim was very nice and helpful and was finally able to figure out that the phone wouldn't register because it had been flagged. so after we got that all taken care of and it finally registered to the wireless network I still didn't have any service books and I can't send them to my phone. So back to tech support I go and after at least 10 different people, they can't send me the books, I can't send the books either but they don't know why. That I should go out and find another person with exact same phone and service and put there SIMM card in my phone to get the service books, so since that not only impossible but also stupid they decided well all they can do it create a ticket, which would be fine except that there is no ticket number and they won't contact me back I just have to keep trying to send the books and if after 48 hours I still can't I can then contact them back. And I had to pay in advance to get the services I can't use. One person tells me I guarantee you this will work and the next says I can't guarantee this will work or fix it. Now they won't talk to me they just tell me to wait a couple of days.
Sorry everyone, I just really needed to vent, its all getting to me. At this point I wish I had never even bought the phone. Oh well.
Sorry everyone, I just really needed to vent, its all getting to me. At this point I wish I had never even bought the phone. Oh well.