Ble Screen Error

[eunice]

Hi guys,

I need some help. I have encountered this blue screen error thrice. I encounter it around once every two weeks. I wasn't able to get a screenshot of it, however, I got this message after the crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 863F6908
BCP3: 83941AE0
BCP4: 86A513F8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\040612-22183-01.dmp
C:\Users\Eunice\AppData\Local\Temp\WER-37331-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

This is the only information I got. I hope this is enough. I can't understand it. I just want to have an idea of what this is about. Thank you in advance.

 

[johnb35]

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

 

[eunice]

Hi johnb35. Thank you for your quick reply. Here is what I've got:

==================================================
Dump File : 040612-22183-01.dmp
Crash Time : 4/6/2012 7:35:42 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x863f6908
Parameter 3 : 0x83941ae0
Parameter 4 : 0x86a513f8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dcd10
Stack Address 1 : ntkrnlpa.exe+3c054
Stack Address 2 : ntkrnlpa.exe+3b8e8
Stack Address 3 : ntkrnlpa.exe+6a04d
Computer Name :
Full Path : C:\Windows\Minidump\040612-22183-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 724,896
==================================================

==================================================
Dump File : 032812-18954-01.dmp
Crash Time : 3/28/2012 4:23:36 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x863f6908
Parameter 3 : 0x8392bae0
Parameter 4 : 0x87606f00
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dcd10
Stack Address 1 : ntkrnlpa.exe+3c054
Stack Address 2 : ntkrnlpa.exe+3b8e8
Stack Address 3 : ntkrnlpa.exe+6a04d
Computer Name :
Full Path : C:\Windows\Minidump\032812-18954-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 681,992
==================================================

==================================================
Dump File : 032512-20576-01.dmp
Crash Time : 3/25/2012 9:29:53 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x863ff030
Parameter 3 : 0x8078adb0
Parameter 4 : 0x873d80f0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dcd10
Stack Address 1 : ntkrnlpa.exe+3c054
Stack Address 2 : ntkrnlpa.exe+3b8e8
Stack Address 3 : ntkrnlpa.exe+6a04d
Computer Name :
Full Path : C:\Windows\Minidump\032512-20576-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 646,688
==================================================

==================================================
Dump File : 030212-23228-01.dmp
Crash Time : 3/2/2012 9:17:54 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x863f6908
Parameter 3 : 0x8078adb0
Parameter 4 : 0x87305f00
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dcd10
Stack Address 1 : ntkrnlpa.exe+3c054
Stack Address 2 : ntkrnlpa.exe+3b8e8
Stack Address 3 : ntkrnlpa.exe+6a04d
Computer Name :
Full Path : C:\Windows\Minidump\030212-23228-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 741,040
==================================================

 

[johnb35]

You will need to update all your drivers, its not telling me which one is causing it. Do you put your system to sleep or standby?

 

[eunice]

You will need to update all your drivers, its not telling me which one is causing it. Do you put your system to sleep or standby?

I have googled it and I have researched that one way to know it is to run sigverif.exe. It told me that I have one driver that is not verified, and that is my Atheros Ethernet Controller. I have updated its driver. Hopefully that solves the error. Thank you so much johnb35. I have learned something new from you about blue screen errors.