Blue screen crash help!

1

123malstrom

New Member
Hi Everyone

I have included a group of one way e-mails I posted on another site that has not given me the answers hoped for. I wondered if anyone here had any advise?

Much thanks
Lawrence


I have months ago suffered from blue screen crashes which required me to yank the ddr 2 chips and re seat them and also reseat the nickel sized battery to get the machine to return not as a black screen but as a working screen on re-boot.

It would happen when playing windows media music, or surfing the net ussually both simultaneously. And the funny rainbow screens just before black screen failure. I installed a second video card thinking that it was an unstable on-board graphics card and that seemed to be the end of my troubles .

But months later When beginning my first attempts at burning mp4 files of large motion picture files to dvd using freemake software I now get almost consistent blue screen crashes. I also installed Movie maker from Microsoft from thier website.

I have used Hirem's repair/ diagnosis CD and the Hp Diagnisis tools on the O/S. they both show no problems. Except one pass of several repeated tests showing Memory chip failures that seems to act like a fluke when repeating the tests.

My question : do people think this is a Memory chip problem or a hard drive problem with bad sectors or what? Should I go out and spend 100 bucks on new chips or buy a new computer

Hp Pavallion 2009 . 500 gig drive quad core 2.8 gig AMD chip set 8 gig memory on ddr2's



Well all chips using the same slot test fine. To suspect slots. One chip was used for all slots and re tested fine. The machince acidently booted to w7 screen on one chip. ( news to me )

After finishing and re installing all four chips .. apon reboot I get IRQ_NOT_EQUAL_OR_LESS_than error again.

Windows blue screens reboots a give me repair opportunty. I run thru repair which succeeds and reboot to give me access now. I dont think its the memory .. can anyone guess what the problem mght be as I dont think it's dead.

HI Scout

Well the problem has become much worse. I am not writitng on a second
older slower windows ME machine.


My new machine (HP) has nwo crashed alltogether. I now start up and
get a black screen choice. Start windows normally or Start windows
repair i choose windows repair. It takes literally an hour and end
with Windnows cannot automatcially repair this machine ... only one
choice hit "finish" button. machine shuts down off. I restart
choose the Start windows nornally choice and boom blue screen crash.
"F8" wont work and I succeeded a HP diagnistic test of equipment
earlier.

I cant get to Factory image on drive "D: because the choice is grey'd out. But on my hard drive? I can use system restore points using files but I get the asme error message on all three different restore points. as noted in photos below links


It sounds like to me its a memory problem. But memory and hard drive tests fine with memtest and Hp utilities. If I took it to a shop the shop would be able to swap chips and tells me if its as simple-as that or find the true problem. Or I could save the Labor fee and buy chips at 100 bucks and hope thats it. What should I do.

Can anyone help diagnose

I di d get to record the following error codes.

Bugcheck4

0xfffffa8008d14660
0xfffff8008d14940
0xfffff80002f83470

0xfffffa8008cc3060
0xfffffa8008cc3340
0xfffff80002f8c470

integrtity check & repair failed error code 0x10b


Is there anyway to breakout of the loop? and get back to a working
screen? I have reseated chips and battery. Any ideas?


http://malstrom.startlogic.com/comp/100_7052.JPG

http://malstrom.startlogic.com/comp/100_7053.JPG

http://malstrom.startlogic.com/comp/100_7054.JPG

http://malstrom.startlogic.com/comp/100_7055.JPG

http://malstrom.startlogic.com/comp/100_7056.JPG

http://malstrom.startlogic.com/comp/100_7057.JPG

Thanks
everyone

Lawrence


HI Scout

I did remove all chips and run HP's diagnosis for one
chip only and repeated this for each chip in the same slot. All
four chips passed testing. including hard drive testing
and boot path testing.

I suspected a bad slot and took one chip and tested each slot. Which passes on all slots. I attempted a system restore again on the last
slot and Single chip. I again got the same error message as pictured
in my link 100-7055

I attempted a "chkdsk" command on Drive E using a command prompt.
which passed with no bad sectors or anything suspicious.
I attempted a " chkdsk /r " command on Drive E using a command prompt.
Asking me if i wished to force a start ........as drive E was in use by
another application.. I did so.

AS I watched the process repeat> the process reached 55 % and the screen went black. the fan and hard drive still in operation and not
attempting a reboot.

I assume this chip is bad.

This seems similar other crashes when using the Internet or Window
media player earlier.

should I attempt to replace all chips at 100 bucks or should I just
hand the machine to Best Buy or a repair shop.

I have thunk a little more. I will use each chip in sequence and same slot. i will try chkdsk again for each chip and see if i can find another memory Chip that will produce the same black screen.

But I will also see if i can do this...... can you tell me ... I will place one chip in the slot and attempt to do a system restore. One chip will not produce the same error message as in link # 100_7055 because the other four chips are not installed?

I will email again in a few days.



HI scout

Thanks for all your help. I did get all the other problems cleared up with the following exceptions. The Blue cscrteen errors remain I di know reall y the steps needed to fix them. I did use the norton internet security CD in tot he CD drive and booted fromt the disk. Got nice Symantec grapihcs and a GUI and ran the Virues check on 100,000 files. with no viruses found !! Just to complicate matters!

So I go the run around from HP itself on line telling me to call them for support on a unsupported 2009 machine. So I guess I will have to try a local repair shop on my own!


http://malstrom.startlogic.com/comp/100_7089.JPG


http://malstrom.startlogic.com/comp/100_7086.JPG


thanks again

I guess its pay for possible bad service or just format it myself.

Lawrence
 
Definitely sounds like you have some bad ram. But we can run a program that will better help determine what is wrong as long as you can boot into windows.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

You can also download memtest and create a bootable cd to test your memory sticks for errors.
 
DOS only

Hi John

Thansk for the help! I'm really thining I should put in tthe old windows 7 o/s disk and reformatt the O/s partition only. I;m at the point where I've run out of ideas and understanding with so much info on the net!

Sorry I was not clear on my machines current state. I cant boot to safe mode .. it blue screens.... I can't get to windows, I can run the repair cd and get a DOS prompt only.


have run Memtest and found one intermitant Memory chip observation. I will assume even though that one chip nows runs tests fine, I think it is still damaged .. i 'm only testing one chip at a time. I have four 2 gig ddr2's


I am using one of the other good chips of the four to reboot and give you the past data.

I'd like not to reformat and lose all my softwares and data in the worst case . But I'm depressed.

2009 hp 3.8 gig amd chip quad core 8 gigs ram.


Tell me what else are my options?

Much thanks


Lawrence
 
It would help if you would do the bluescreenview program and post the output log so we can see whats going on.
 
Bluescreenview not available

Hi John

It would be great to use bluescreenview. But i cant. I;m not sure you understood my reply. To operate, unzip and run BSview I need a functioning computer. It wont boot.

I have internet access from the public library.

Have a good day.

Lawrence
 
Yeah, sorry about that. Guess I was confused on what you were saying. I'm sure one of your 4 sticks of ram is good so try booting up with 14 stick at a time to see if you can boot into windows. Just because HP's testing said the memory and hard drive was good doesn't mean anything. What brand of hard drive is it? You should use the drive manufacturers disk diagnostic program.
 
Wiped drive

Hi John

I could not repair my boot.ini or hal.dll files. So i wiped the hard drive with a re-format using custom setting. before that time when using the repair cD I could get drive E: to show on the screen but the Factory_image file was not populated on the list.


I my question is

Would the Image on the dirve now be the old image before the wipe?

I dont think it will restore my softwares with one button push will it?



Also when doing fmy first install of Norton software the sceen went black. Keyboard and mouse gave me windows bell chime errors and the drive was running.. On my first attempt to email you I got another black screen as welll.

I did update download Nvida drivers for a Graphhics card not in the machine currently.


So first .... can I restores from the curent Factory_image? old/new


thx

lawrence
 
more bsod

HI John

Well I have been able to wipe my hard drive and get back to rebuilding. When doing internet surfing and downloading I start to get Blue creen crashes again.

Lawrence


Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 4/28/2013 4:40:43 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042713-104520-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1A (0x5003, 0xFFFFF70001080000, 0x1D7B, 0x53E00003AFE)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 4/28/2013 4:40:43 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1A (0x5003, 0xFFFFF70001080000, 0x1D7B, 0x53E00003AFE)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 4/27/2013 1:24:11 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042613-89560-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x19 (0x3, 0xFFFFF80002C1DF50, 0x0, 0xFFFFF80002C1FF50)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 4/25/2013 10:05:05 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042513-89435-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x80640)
Bugcheck code: 0x1A (0x8887, 0xFFFFFA8000DA53E0, 0xFFFFFA800220D970, 0x502)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

4 crash dumps have been found and
 
Chips after two months

Hi John

Just tried my old pair of 2 gig ddr2 chips. They were suspect for me and my testing. I have been operating on only two chips. at 4 gigs total. I have been operating for about a month on the other original two chips. Building my machine, making image back ups etc. Working fine maybe a little slower..... Today I stuck one chip into the blue pair of slots on the board. Restarted .. hard drive noise activity. keyboard illuminated / lit up . and no screen,, just black like my past problems.

repeated this step by removing chip A and installing chip B into the black slot . Same result. Do you thing these chips are bad? Should I replace .....am I missing something?


Thx

LAwrence
 
If you can't diagnose the issue then I would suggest taking it in to have someone diagnose it for you. Could be memory or memory slots. I would say memory but without testing it myself, I really don't know.
 
Memory slots suspect

Hi John

I targeted the memory slots..... I changed one of the good working pair of installed chips into both questionable slots individually. Each boot came up the same. Black screen each time.

I placed one of the suspect pair of Chips in each of the suspect slots. Same result black screen both boots.

I'm now back communicating with you on a functioning pair to e-mail you.

So questions:

Would a computer shop. Say Fry's electronics be able test my suspect chips?

would something in the bios or firmware be causing trouble with each of the second slots of each colored slot black & blue?
 
Memory Problems

So Continue my struggle I have ben working on Two chips for the last few months. They function in slots one and three.

I recently went down to fry and confirm that the one new chip I purchased is a duplicate in size stats etc.


I try to put the new chip in slot two .....to see if I can get three chips working... REBOOT AND BLACK SCREEN AGAIN ! Hmmmm?

I remove the new chip. Put one of my functioning pair in slot two... I now have these two working chips side by side on slots one and two.

I reboot and black screen again. I now place the chips back in their original positions and reboot..... normal operation.!! but with two less clips of the four total.


Question: if one of the slots are bad ... the machine should boot on the single chip in slot number one .

It has booted the screen to normal operation with one chip in slot one.
So why a good chip in a suspect number two slot failing to boot?

Anything I'm missing. I'm ready to write off this machine as a two chip model permanently.


Thanks
LAwrence
 
mem tests

So my process is to use each four of my original chips in each slot and try to boot .

I found the commonality was slots 2 & 4 would not boot with any single chip. Even the new store purchased chip did not fire on those slots.

I did find one of my original chips seems completely dead.

and when able to operate with two originals on 1 & 3 to get this e-mail to you .... well I tried putting the new chip in slot two. that would be three chips in..... and no boot! That I guess I understand. sorta.


So it looks like a bad memory controller on the board. Any way to replace that or repair?

quad 4 core hp pavvilon a5267c amd cpu 2.8 or 3.8 gig

Thx

Lawrence
 
Last edited:
No, there is no way to repair it. You would need a new motherboard. Is yours under warranty?
 
NoWarranty

Hi Guys

thanks for the help. NO the computer was purchased on ebay so no warranty.

I don't even know how to deal with the Bios or cmos. I could read about it ...but I currently have the computer running with 2 chips at 4 gig memory. Maybe I should be happy with that.

A new board might be money spent in the wrong direction. Maybe better for a whole fresh new computer.
 
You must log in or register to reply here.
Back
Top