Blue Screen Help Please!

B

bayport

New Member
Mk my ASUS G60JX has random blue screened on me a couple times. ...I have no idea why. I can just be surfing the web doing usual stuff and all of the sudden..blue screen. There aren't any apparent patterns

I'm a novice when it comes to all this debugging mumbo jumbo but i went and downloaded a MS Debugging tool so i could actually read the damned minidump file. It gave me a huge text wall And i think i picked out the part that is actually useful for people to use... (it also said i needed symbols...do i have to download those?)....anyway here it is...

Is this what you guys need? and if it is...what do i do!..i have no idea what any of that below means... (This is the most recent one)..

DRIVER_CORRUPTED_EXPOOL (c5)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is
caused by drivers that have corrupted the system pool. Run the driver
verifier against any new (or suspect) drivers, and if that doesn't turn up
the culprit, then use gflags to enable special pool.
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800033b0617, address which referenced memory


This was at the bottom

Probably caused by : ntoskrnl.exe ( nt+1ab617 )
 
Last edited:
Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
==================================================
Dump File : 042311-58188-01.dmp
Crash Time : 4/23/2011 3:03:25 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`033b0617
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\042311-58188-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,584
==================================================

==================================================
Dump File : 041111-47127-01.dmp
Crash Time : 4/11/2011 11:20:30 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000096
Parameter 2 : fffff880`07072427
Parameter 3 : fffff880`08c7bfc0
Parameter 4 : 00000000`00000000
Caused By Driver : NBFreezer64.sys
Caused By Address : NBFreezer64.sys+1427
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\041111-47127-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 283,704
==================================================

==================================================
Dump File : 032711-40856-01.dmp
Crash Time : 3/27/2011 6:41:56 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`032236a9
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\032711-40856-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 327,136
==================================================

==================================================
Dump File : 032711-46285-01.dmp
Crash Time : 3/27/2011 6:36:55 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`032266a9
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\032711-46285-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,448
==================================================




I believe the 2nd one down on the list is due to a program i used that i no longer have anymore, so im not concerned with that one.
 
Basically, we have only one recent BSOD.
The others are from March.
It'd be rather impossible to be conclusive judging anything from one BSOD, especially since it involves a system file (ntoskrnl.exe).

I suggest, you keep using your computer and post back, when couple more BSOD happen (if).
 
Alright Thanks!

Yeah i don't really know what else to say about it since it is so random...I play games on here with no problems...It mentioned something about a driver?

That particular bluescreen just managed to happen while browsing internet sites that i usually visit.

Anyway i just updated my Video driver after i made this post just incase it could be that. It was only 1 update off of being up to date.
 
Last edited:
It happened again :/.. Was playing sims medieval this time, temps were fine. You know now that i think of it..it has been happening after i flashed my bios to the most recent version. BIOS 208...used to have BIOS 207.. I have winflash but it won't let me reflash 207...says the file is older than 208 so it wont let me... Have an Asus G60JX. I contacted Asus, hopefully they will give me a helpful reply, what do you guys think it is?


==================================================
Dump File : 042811-44132-01.dmp
Crash Time : 4/28/2011 1:57:52 AM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`03408617
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\042811-44132-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,584
==================================================

==================================================
Dump File : 042311-58188-01.dmp
Crash Time : 4/23/2011 3:03:25 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`033b0617
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\042311-58188-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,584
==================================================

==================================================
Dump File : 041111-47127-01.dmp
Crash Time : 4/11/2011 11:20:30 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000096
Parameter 2 : fffff880`07072427
Parameter 3 : fffff880`08c7bfc0
Parameter 4 : 00000000`00000000
Caused By Driver : NBFreezer64.sys
Caused By Address : NBFreezer64.sys+1427
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\041111-47127-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 283,704
==================================================

==================================================
Dump File : 032711-40856-01.dmp
Crash Time : 3/27/2011 6:41:56 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`032236a9
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\032711-40856-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 327,136
==================================================

==================================================
Dump File : 032711-46285-01.dmp
Crash Time : 3/27/2011 6:36:55 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`032266a9
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\032711-46285-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,448
==================================================
 
Last edited:
How do i update each individual driver?...the only driver i've ever really had experience in updating is my video driver. I have the most current version of my NVIDIA graphics card drivers...

Device manager? Is that all the drivers? or are there more....?

Also the HDD..how do i check for broken sectors...?

Sorry i'm a noob when it comes to diagnostics....
 
Last edited:
johnb35 said:
Go here and download the drivers and install for your model of laptop.

http://support.asus.com/Download.aspx?SLanguage=en&m=G60Jx&p=3&s=195

Select either windows 7 32 bit or 64 bit and download the following drivers.

chipset
lan
audio
vga
wireless

and post back.
Click to expand...


Okay will do after class today. I have a question though while im at class. I have read up alot on the Asus G60jx having issues with multiple audio drivers. Should i only download one? I remember when i first got the thing i had to get rid of one of the audio drivers right away. One available for download is the "Creative Audigy Driver" and the other is the "Realtek audio Driver"

I'm guessing i should download the realtek one since i still have that program on my computer?

...Also can there be a conflict between my NVIDIA audio drivers and my Realtek ones?

Not sure if those questions pertain to the bluescreens...Just wondering..

But like i said i will download all those drivers from the site when i get back. And will post back for sure if there is any blue screens... (The crappy part is that they occur so randomly, so idk if it will be 2moro or a week or 2 from now) Hopefully it will be never after the downloads!
 
If you go to install the wrong driver then it won't install, it will say it can't find the hardware. All hardware has vendor and device id numbers. If the drivers don't match those numbers then the driver won't install. A laptop will usually only have one audio driver unless you also have external usb audio.
 
I went to the Asus website with all those drivers...

ALOT of those driver updates are outdated...I figured it out when i looked at the vga update....I already have a more recent update since i've updated the NVIDIA drivers before..

Asus is horrible with customer support.

Any way i can get updated drivers outside of them?

I did go through the drivers and downloaded the ones that were newer than the ones i had though.

The most notable change is that my realtek audio disappeared and was replaced by "High Definition Audio Device"

I've also learned that the "update driver" option with the device manager is pretty useless....
 
Last edited:
bayport said:
The most notable change is that my realtek audio disappeared and was replaced by "High Definition Audio Device
Click to expand...

Do you still have sound?

I've also learned that the "update driver" option with the device manager is pretty useless....
Click to expand...

It's pretty good if you use it the right way. Most of the time it won't find the driver automatically so you have to do other things.
 
johnb35 said:
Do you still have sound?



It's pretty good if you use it the right way. Most of the time it won't find the driver automatically so you have to do other things.
Click to expand...

Yeah i still have sound....However i did lose the little system tray icon that gave me realtek audio options...I'll take a ss of what i have under dev manager

devmanager.png


And what "other things" are you hinting at?
 
happened again

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c5
BCP1: 0000000000000008
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800033FB617
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
 
Weird question.....

But could it be me plugging something into a USB port that does it?

I keep a laptop cooler and usb mouse plugged in..

The most recent one happened soon after i plugged in my laptop cooler, was going to start playing a game....But i wasn't in game when it crashed. Just making that clear
 
Last edited:
==================================================
Dump File : 050911-48219-01.dmp
Crash Time : 5/9/2011 8:06:42 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`033fb617
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\050911-48219-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,584
==================================================

==================================================
Dump File : 042811-44132-01.dmp
Crash Time : 4/28/2011 1:57:52 AM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`03408617
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\042811-44132-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,584
==================================================

==================================================
Dump File : 042311-58188-01.dmp
Crash Time : 4/23/2011 3:03:25 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`033b0617
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\042311-58188-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,584
==================================================

==================================================
Dump File : 041111-47127-01.dmp
Crash Time : 4/11/2011 11:20:30 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000096
Parameter 2 : fffff880`07072427
Parameter 3 : fffff880`08c7bfc0
Parameter 4 : 00000000`00000000
Caused By Driver : NBFreezer64.sys
Caused By Address : NBFreezer64.sys+1427
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\041111-47127-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 283,704
==================================================

==================================================
Dump File : 032711-40856-01.dmp
Crash Time : 3/27/2011 6:41:56 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`032236a9
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\032711-40856-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 327,136
==================================================

==================================================
Dump File : 032711-46285-01.dmp
Crash Time : 3/27/2011 6:36:55 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`032266a9
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\032711-46285-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,448
==================================================
 
Lol googled it. and i found a different thread in which you tried helping someone Broni.

geekstogo.com :P

Didn't do much for my problem though
 
Last edited:
got another blue screen....

This is a new one.. Just hit "quit" on Counterstrike: Source when it happened.


==================================================
Dump File : 051111-51620-01.dmp
Crash Time : 5/11/2011 2:59:57 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`00001097
Parameter 3 : 00000000`09060012
Parameter 4 : fffffa80`03cd0bb0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\051111-51620-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,584
==================================================
 
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