Blue screen - memory_management

[gmckinley]

hi

i have aZoostorm desktop PC and yesterday the dreaded blue screen appeared with the error MEMORY_MANAGEMENT. since then all i am really able to do is go on pc in safe mode. however even when i do that it still comes up on occasions. i have tried to resotre pc to earlier date, but this is never successful. people have mentioned on the web when searching that a system reboot may be necessary. however when i bought the pc it did not come with restore dvd/cd and it is not preinstalled in pc.

can anyone help?

thanks
gemma

 

[BrokaToe]

Usually a blue screen will occur after installing new software of hardware. If either of these are the case, then I would suggest uninstalling any recently installed software of hardware and seeing where that takes you. Something isn't agreeing with your system.

 

[gmckinley]

the only new things installed are windows updates. however like i say whenever i try and do a system restore is comes up unsuccessful or continues to have blue screen. am i able to get these updates uninstalled any other way?

 

[BrokaToe]

First you should make sure that system restore is not disabled. Goto->START>PROGRAMS>ACCESSORIES>SYSTEM TOOLS>SYSTEM RESTORE. Click on System Restore Settings on the bottom left of the window. Make sure the TURN OFF SYSTEM RESTORE box is unchecked.