Blue Screens / Crashes

XxCodyDarnellxX

XxCodyDarnellxX

Member
Hello Lovelies!

Here's all that good information I'm sure I'll be asked for. Let me know if you need anything else to help out.


Specs

CPU: AMD FX-8350

RAM: 16GB Dual-Channel DDR3 @ 671MHz

MB: Gigabyte Technology Co. Ltd. GA-990FXA-UD3

GPU: 2047MB NVIDIA GeForce GTX 680 (EVGA)

STORAGE: 232GB Samsung SSD 850 EVO 250GB ATA Device (SSD)
931GB Western Digital WDC WD10EZEX-00WN4A0 ATA Device (SATA)




Errors on blue screen


UNEXPECTED_KERNEL_MODE_TRAP
IRQL_NOT_LESS_OR_EQUAL

If it helps anyone, I also get the following information by opening my memory.dmp file with WinDbg.
​
Code: 
Microsoft (R) Windows Debugger Version 10.0.10586.567 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
Machine Name:
Kernel base = 0xfffff803`c1215000 PsLoadedModuleList = 0xfffff803`c14f3cd0
Debug session time: Sat Apr 16 12:40:34.329 2016 (UTC - 7:00)
System Uptime: 0 days 0:19:02.030
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`003d7018).  Type ".hh dbgerr001" for details
Loading unloaded module list
..................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {6d88, 2, 0, fffff803c125f667}

Page 104d0c not present in the dump file. Type ".hh dbgerr004" for details
Probably caused by : memory_corruption ( nt!MiSwapWslEntries+1e7 )

Followup:     MachineOwner
---------





What I've tried

Updating / Reinstalling drivers.

Replaced the HDD entirely and added an SSD (May rule out software problems / viruses, since it's happening on a fresh drive)

Crying in the corner.


Extra Info

The crashes only occur when playing games. It has yet to crash while I'm just running my browser for Facebook and whatnot.

The games it has crashed on are World of Warcraft, 7 Days to Die, Smite, and Counter Strike: Global Offensive.

​
 
Last edited:
It says possible memory corruption but thats not the whole log. Zip up the dump file and attach it to your next post. Have you updated your video driver? Run memtest to check for memory errors.
 
Memtest said no errors were found. Just got the notification.

Uploading my memory.dmp file to FileDropper, and I'll post a link when it's ready.


http://www.filedropper.com/memory <--- My memory.dmp zip.

If somebody knows how to increase my size limit or knows of another site that will host the .zip, let me know.
 
Last edited:
How long did you run Memtest for and did you try individual sticks at a time or all together? Try them individually to see if can single out a possible bad stick.

Did you try reinstalling your graphics drivers like we mentioned in your previous thread?
 
spirit said:
How long did you run Memtest for and did you try individual sticks at a time or all together? Try them individually to see if can single out a possible bad stick.

Did you try reinstalling your graphics drivers like we mentioned in your previous thread?
Click to expand...

Yup I did, and I'll try memtest again on individual sticks.
 
Ok just realized thats not the file I need. Run this and post the results.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
johnb35 said:
Ok just realized thats not the file I need. Run this and post the results.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
Click to expand...



==================================================
Dump File : 041616-4218-01.dmp
Crash Time : 4/16/2016 12:40:34 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00006d88
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff803`c125f667
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142760
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142760
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\041616-4218-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10586
Dump File Size : 356,932
Dump File Time : 4/16/2016 12:41:14 PM
==================================================

==================================================
Dump File : 041616-4750-01.dmp
Crash Time : 4/16/2016 12:17:03 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : ffffd000`4d7d7b30
Parameter 3 : ffffd000`2370eed0
Parameter 4 : fffff800`b1755fd4
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142760
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142760
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\041616-4750-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10586
Dump File Size : 404,012
Dump File Time : 4/16/2016 12:17:43 AM
==================================================

==================================================



This captured my last 5 blue screens by the look of it.
 
Last edited by a moderator:
You only gave me 2 bluescreens. Zip up the following files and attach them to your next post.

C:\WINDOWS\Minidump\041616-4218-01.dmp
C:\WINDOWS\Minidump\041616-4750-01.dmp
 
johnb35 said:
You only gave me 2 bluescreens. Zip up the following files and attach them to your next post.

C:\WINDOWS\Minidump\041616-4218-01.dmp
C:\WINDOWS\Minidump\041616-4750-01.dmp
Click to expand...

I only gave those 2 because the rest are the same two errors. Let me know if you'd like them too. :)

I'll have to handle all this later tonight. Gotta go in for an ER visit. :/
 
One came up memory corruption and the other is also memory stack related. What is the make and model of your power supply?
 
johnb35 said:
One came up memory corruption and the other is also memory stack related. What is the make and model of your power supply?
Click to expand...

Unfortunately my friend didn't build this computer to be easily accessible. I'm still recovering and don't have the strength or energy to pull my tower out and open it up. Are there any more steps we can make without knowing the PSU make/model?

Edit: If not I'll get the info to you as soon as I can, but it may be a few days to a week before I'm any sort of recovered. :/
 
The only way to know the exact model of power supply is to physically look at it as there will be no logs in windows that can tell you this.
 
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