Booting issues with Windows 7 Home Premium

[Shinnen]

Hi,
I've installed Windows 7 on this desktop. The board has no name on it, but I've managed to find out that it is an IntelR model AWRDACPI, probably quite old.
The problem I'm having is not serious, it only requires occasionally rebooting until 'it' decides to load Windows. It often boots normally but will occasionally come up with the 'boot normally or repair' options window. Choosing the boot normally option usually does the trick. (I stopped choosing the repair option, which usually fixes it, but only temporarily, and takes a long time.) If the boot normally option doesn't work it may go to this the blue screen (I can give you the exact error). Then I am forced to reboot. Rebooting will again go to the 'boot normally or repair' options. Then choosing the boot normally option will usually boot into Windows, after which I am told that Windows is recovering from a forced shutdown (or something to that effect), followed by this information window ..........

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: c000021a
BCP1: FFFFF8A002ED9B20
BCP2: 0000000000000000
BCP3: FFFFFFFFC0000001
BCP4: 0000000000100448
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\121621-37562-01.dmp
C:\Users\shinnen\AppData\Local\Temp\WER-47093-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I can live with this but ......
As always, any help is appreciated.
..... john

 

[johnb35]

lets see what is going on shall we?

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

 

[Shinnen]

Hi John,
Here it is .. thanks.
==================================================
Dump File : 121621-37562-01.dmp
Crash Time : 16/12/2021 8:50:30 AM
Bug Check String :
Bug Check Code : 0xc000021a
Parameter 1 : fffff8a0`02ed9b20
Parameter 2 : 00000000`00000000
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00100448
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121621-37562-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 273,488
Dump File Time : 16/12/2021 8:52:42 AM
==================================================

==================================================
Dump File : 121521-58593-01.dmp
Crash Time : 15/12/2021 7:56:27 PM
Bug Check String :
Bug Check Code : 0xc000021a
Parameter 1 : fffff8a0`05bbfd20
Parameter 2 : 00000000`00000000
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00100448
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121521-58593-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 273,432
Dump File Time : 15/12/2021 7:58:55 PM
==================================================

==================================================
Dump File : 121421-30937-01.dmp
Crash Time : 14/12/2021 10:22:55 PM
Bug Check String :
Bug Check Code : 0xc000021a
Parameter 1 : fffff8a0`05b9e1d0
Parameter 2 : 00000000`00000000
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00100448
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121421-30937-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 273,432
Dump File Time : 14/12/2021 10:25:28 PM
==================================================

 

[johnb35]

So its the same error on all the bluescreens which is good.

Navigate to this file and then copy and paste to desktop. Then you can zip it up and attach it to your next reply. I'll then debug it to see if it gives any indication of whats going on.

C:\Windows\Minidump\121621-37562-01.dmp

Any new software or hardware installed that may be causing this issue?

 

[Shinnen]

Hi John,
Here is it is ...... thanks.
P.S. There are two others of these *.dmp files, one from yesterday, and one from the day before, all the same size 268kb.
Oops. I forgot to answer your question. I'm not sure what's new on this machine. I bought it second hand. It came with an ATI graphics card (not native to it), and the wireless PC adapter (which I've removed). I also added a faster cpu (300 vs 267) and some memory, along with a multi port usb pci card, and a Veho usb adapter so that I can use Readyboost with a 4gig SD card. Oh and I installed the card ready from the machine I stripped, but removed it since it kind of finicky.
I think that's it.

 

[johnb35]

Simple enough. So you have an issue with the winlogon process. This is usually caused by missing or corrupted system files, including drivers. You can try running the system file checker utility to check for missing or corrupted files. As far as hardware or driver issues, I would remove any accessories not required to boot and check status that way. It could be the usb pci adapter or the veho usb adapter.

 

[Shinnen]

Hi John,
OK. I'll check those out ...... SFC first.
Thanks

 

[Shinnen]

Hi,
"Windows Resource Protection did not find any integrity violations."
So, on to removal of all non essential devices.
........ john

 

[Shinnen]

Hi John,
Well, I removed everything that I could remove (including the USB card), and it boots normally. Now, I have stopped plugging so many things into it (mostly devices that I was charging via the USB ports) and it works fine.
Thanks again for you help.
.... john

 

[johnb35]

You are probably overtasking your system if you are charging a lot of devices especially if you have an low end psu.

 

[Shinnen]

Hi,
Yes, could be eh?
..... john