Broadband connection not working

s_m_w_d

s_m_w_d

Member
connection not working

I got my broadband today and installed the cd and connected everything into my DELL but it didnt work, but yet when I set it up on my laptop it works brillantly.On the front of the router it has a light that shows that the line is connected when I turn on my Dell the light turns on but when it comes to the windows xp screen it goes off and I just cant get it to connect and yet my old laptop is working fine what could be happening? Im getting a usb adapter for the wireless and hoping it will work then what could be wrong with the network port on the back of the computer?
 
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Go to device manager and see if your network card is installed ok, you can also download the lastest drivers from it's manufacturer and update it, then reboot and try your connection. Also, do you have Norton/symantec on that computer? if so, what version?
 
Byteman said:
Go to device manager and see if your network card is installed ok, you can also download the lastest drivers from it's manufacturer and update it, then reboot and try your connection. Also, do you have Norton/symantec on that computer? if so, what version?
Click to expand...

I dont know how but device mananger is blank! and its not showing up any devices at all what hapened there!
 
Sounds like some serious corruption going on there. Try downloading Service Pack 2, burn it to a cd or somehting and then install it on your desktop, see if that helps. If not you may have some serious hardware issues to resolve before going any further...
 
s_m_w_d said:
I got my broadband today and installed the cd and connected everything into my DELL but it didnt work, but yet when I set it up on my laptop it works brillantly.On the front of the router it has a light that shows that the line is connected when I turn on my Dell the light turns on but when it comes to the windows xp screen it goes off and I just cant get it to connect and yet my old laptop is working fine what could be happening? Im getting a usb adapter for the wireless and hoping it will work then what could be wrong with the network port on the back of the computer?
Click to expand...
I have a AK79d MOBO and i have similar trouble getting it to acknowledge the lan port so i bought a cheap ethernet card and banged that in , problem solved
 
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