broken laptop help

B

Beaster

New Member
Hey my problem right now is my windows 7 g60 hp laptop

i got it for christmas last year and sense then i had 2 send in a processor to be replaced because of over heating and also remove a trogen and other vires's from my laptop

but about 2 weeks ago it started running slow again so of course i use my norton 2010 and scan my computer...nothing found

so i scann about 10 times more and the only thing found is tracking cookies
my computer crashes and moves super slow

so i call hp and they tell me how to disable my startup programs 2 make it run faster so i did and the problem kept on

heres the weird part we went into the hp bios and ran a harddrive test and the test came back as failed and this made the hp person ask me 2 send it in 2 get everything replaced

what would be the best course of action for this atm

any help at all is welcomed
 
Maybe it's Norton itself that's making your laptop run slow. Try AVG, or MS security essentials. Is the anti-virus always idling, always on, in "real-time"? Maybe it's just resource hungry. What are your specs?
 
well its still crashing and doing all of the wrong things
so i think im just gonna send it in when the box comes from hp

my newest problem is how im going to backup everything exactly how i had it

i dont have a removable or usb hard drive but i do have a desktop computer with enough space to hold everything on my laptop

so how would i go about the transfer useing safe mode so it wont crash?
 
highly doubt 2010 is slowing it down, 2010 was quite good when i used it, even to the point it would postpone a scan if it saw you using it...AVG wont do that...stupid AV there...highly recommend MS SE
 
Beaster said:
. . . heres the weird part we went into the hp bios and ran a harddrive test and the test came back as failed and this made the hp person ask me 2 send it in 2 get everything replaced

what would be the best course of action for this atm
Click to expand...

There you go. Your hard drive has bad spots on it where operating system data is being stored. Something like Spinrite might be able to mark all the bad spots on your drive so it's usable again, but it's $90. Just send it in to HP if it's under warranty.
 
You must log in or register to reply here.
Back
Top