BSOD from tcpip.sys

[simon1234]

Hello,

I run a desktop PC running XP Home with 1 (and a bit) GB of RAM and a AMD Athlon XP Processor.

Recently, the PC started to randomly reboot. I disabled auto reboot on an error setting thingumy, and now, I get the BOSD for DRIVER_IRQL_NOT_LESS_OR_EQUAL. The file mentioned was tcpip.sys and there were codes:

0x0...D1
0x0...4C
0x0000000
0xB6524CE
(the ... means more 0s!)

Now, whenever I go on Mozilla Firefox, within a few seconds, the error occurrs.

Please help, because at the moment, I cant use the internet, so I have to use another PC to look at this website!!!

Thanks a lot.

 

[johnb35]

I say start with Malware and hijackthis scans.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log