BSOD ntoskrnl.exe

[mimiattitude]

Hi ,

I have several BSOD a week when i'm using a CAO software .
It only appeared since i upgraded my computer .

Could you please help me find what's wrong with those dumps ? =)

==================================================
Dump File : 112713-13572-01.dmp
Crash Time : 27/11/2013 10:39:19
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffff900`c5a1f8e0
Parameter 3 : fffff900`c5a1fcb0
Parameter 4 : 00000000`253d0029
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+1d0fd6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\MiniDump\112713-13572-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 293*912
Dump File Time : 27/11/2013 10:40:15
==================================================

==================================================
Dump File : 111413-7191-01.dmp
Crash Time : 14/11/2013 09:48:18
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffff900`c5222250
Parameter 3 : fffff900`c5222620
Parameter 4 : 00000000`253d0001
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+1d0fd6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\MiniDump\111413-7191-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 293*912
Dump File Time : 14/11/2013 09:49:06
==================================================

Thanks !

 

[johnb35]

Would that program be called Envisioneer 8? Thats what the bluescreens are pointing to. To be certain its not bad ram, I would run memtest for a few hours. Are you running the latest version of the program?

 

[mimiattitude]

Hi and thanks for your answer ,

yes ! the program is envisioneer 8 and it's the latest version . already runned memtest a whole night but no error showed , i also already changer my memories RAM . How did you find that the concerned program was envisioneer 8 ? just curious ^^

 

[johnb35]

I used Windows debugging tools.