BSOD: "whea_uncorrectable_error". Windows 8.1.

P

Papasmurf89

Member
Just like the title says, I got this BSOD that reads "whea_uncorrectable_error". I've had it before a few times but it's been a while since then. Seems totally random; doesn't seem like there's anything in particular that's causing it. What might be going on here and how do I remedy it?
 
Is there much I can do about this? The laptop is relatively new (~8 months). Surprisingly, I can't remember it ever happening while I'm gaming (when I'm assuming my laptop would be the hottest).
 
Run this and post the result.
Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

What exact model number of laptop do you have? What games are you playing?
 
Thanks John. My computer is a Sager NP8651 w/ these components:

http://i.imgur.com/WlM1qzQ.jpg

On this laptop, I've played: Diablo 3, Heroes of the Storm, Insurgency, Planetside 2, Killing Floor 2 and most recently Overwatch.

Here are the results from the scan:

==================================================
Dump File : 051716-7140-01.dmp
Crash Time : 5/17/2016 4:22:02 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe000`93900028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110b
Caused By Driver : hal.dll
Caused By Address : hal.dll+37213
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e3a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051716-7140-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 345,312
Dump File Time : 5/17/2016 4:22:39 PM
==================================================

==================================================
Dump File : 042416-11359-01.dmp
Crash Time : 4/24/2016 10:40:50 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe001`260e0028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110b
Caused By Driver : hal.dll
Caused By Address : hal.dll+37213
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e3a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042416-11359-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 341,032
Dump File Time : 4/24/2016 10:41:30 PM
==================================================

==================================================
Dump File : 032316-6250-01.dmp
Crash Time : 3/23/2016 7:40:24 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe000`cfcd0028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110b
Caused By Driver : hal.dll
Caused By Address : hal.dll+37213
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e3a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032316-6250-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 351,512
Dump File Time : 3/23/2016 7:40:58 PM
==================================================

==================================================
Dump File : 030416-5843-01.dmp
Crash Time : 3/4/2016 1:24:46 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe001`76340028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110b
Caused By Driver : hal.dll
Caused By Address : hal.dll+37213
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e3a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030416-5843-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 343,832
Dump File Time : 3/4/2016 1:25:17 AM
==================================================

==================================================
Dump File : 021316-5687-01.dmp
Crash Time : 2/13/2016 7:07:37 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe000`5cf4f028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110b
Caused By Driver : hal.dll
Caused By Address : hal.dll+37213
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e3a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021316-5687-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 327,336
Dump File Time : 2/13/2016 7:08:09 PM
==================================================

==================================================
Dump File : 020716-6328-01.dmp
Crash Time : 2/7/2016 9:48:29 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe000`11710028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110b
Caused By Driver : hal.dll
Caused By Address : hal.dll+37213
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e2a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020716-6328-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 350,912
Dump File Time : 2/7/2016 9:49:00 PM
==================================================

==================================================
Dump File : 113015-4968-01.dmp
Crash Time : 11/30/2015 10:20:24 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffe000`73a02000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff801`f8cc7584
Caused By Driver : HIDCLASS.SYS
Caused By Address : HIDCLASS.SYS+1296
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e8a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\113015-4968-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 412,952
Dump File Time : 11/30/2015 10:20:51 PM
==================================================

==================================================
Dump File : 111115-4843-01.dmp
Crash Time : 11/11/2015 10:29:38 PM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 00000000`00000000
Parameter 2 : ffffd000`85753f60
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+37745
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e8a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111115-4843-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 412,760
Dump File Time : 11/11/2015 10:32:40 PM
==================================================

==================================================
Dump File : 110415-5156-01.dmp
Crash Time : 11/4/2015 6:49:47 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000018
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`d3d18180
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14f8a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14f8a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110415-5156-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 418,984
Dump File Time : 11/4/2015 6:50:16 PM
==================================================

==================================================
Dump File : 103015-5234-01.dmp
Crash Time : 10/30/2015 9:37:47 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffe001`84ff9004
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff801`95661584
Caused By Driver : SynTP.sys
Caused By Address : SynTP.sys+61584
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14f8a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\103015-5234-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 402,864
Dump File Time : 10/30/2015 9:38:14 PM
==================================================

==================================================
Dump File : 101615-5390-01.dmp
Crash Time : 10/16/2015 7:52:26 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe001`6d350028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`0100110b
Caused By Driver : hal.dll
Caused By Address : hal.dll+37213
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14f8a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101615-5390-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 326,880
Dump File Time : 10/16/2015 7:52:56 PM
==================================================
 
7 of those have been hardware issues.

Navigate to the following files and copy them to your desktop and then zip them up and attach to your next post.

C:\Windows\Minidump\051716-7140-01.dmp
C:\Windows\Minidump\042416-11359-01.dmp

Not sure the the dump file will be more specific or not.
 
Not giving me anything specific as I figured besides Intel hardware. The laptop should still be under warranty, might want to contact them to see what can be done.
 
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