BSoD

Abishek_rk · Aug 7, 2020

Hi guys i’m new to this Discussion
build a newly pc on (23rd of June) and i'm having "BSoD" on literally every game i played..
at first 3-4 weeks it was all okay after that i'm having some issue on games like
CSGO, Doom, Witcher 3, PUBG , etc (all high setting)

MY RIG
i5 9400F
RTX 2060 (MSI Ventus XS 6GB OC)
8x2 ram (XPG @2666)
MB - H310M pro-VH-PLus (MSI)
2tb WD HDD
240GB SSD (Adata)
and AnTEC VP 550P 80 plus

I’ve had this problem
-freezing right in-game (all in high setting) and automatically restart it with sometimes that “Machine Check
Exception)
-already check with a medium setting and lower @100 and 120HZ
-I ran the test for ram and processor (it’s fine)
-already update my Nvidia driver
- clean up my Pc
-already re-install and the game

What do you guys think..
will it be on MB or GPU (manufacturing defect) ?
Please suggest any helpful tip

johnb35 · Aug 7, 2020

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Here is the download link

Download BlueScreenView

BlueScreenView is a fantastic, free, portable application that allows you to easily view minidump files that are created when Windows stops and displays a

www.bleepingcomputer.com

Abishek_rk · Aug 7, 2020

==================================================
Dump File : 080520-8765-01.dmp
Crash Time : 05-08-2020 14:36:17
Bug Check String :
Bug Check Code : 0x00000133
Parameter 1 : 00000000`00000001
Parameter 2 : 00000000`00001e00
Parameter 3 : fffff801`4e8fa318
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3ddb60
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.388 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3ddb60
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080520-8765-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 19041
Dump File Size : 3,277,828
Dump File Time : 05-08-2020 14:37:03
==================================================

Abishek_rk · Aug 7, 2020

well this Screen shot will do!!.
i re-install windows on 3rd of this Month..

johnb35 · Aug 7, 2020

Well I can tell you right now that code 124 is a hardware failure. But lets get those 5 files uploaded so I can debug them. Zip them up and attach these to your next post.

C:\Windows\Minidump\080520-8765-01.dmp
C:\Windows\Minidump\080320-10187-01.dmp
C:\Windows\Minidump\080320-13453-01.dmp
C:\Windows\Minidump\080320-9203-01.dmp
C:\Windows\Minidump\080320-9125-01.dmp

revolution221 · Aug 7, 2020

Have you tried testing one stick of RAM instead of two?
Sometimes one module can be bad

Abishek_rk · Aug 8, 2020

Well i’m about to test that..

Above that CPU cooler touches one of ram module..

Abishek_rk · Aug 8, 2020

johnb35 said:
Well I can tell you right now that code 124 is a hardware failure. But lets get those 5 files uploaded so I can debug them. Zip them up and attach these to your next post.

C:\Windows\Minidump\080520-8765-01.dmp
C:\Windows\Minidump\080320-10187-01.dmp
C:\Windows\Minidump\080320-13453-01.dmp
C:\Windows\Minidump\080320-9203-01.dmp
C:\Windows\Minidump\080320-9125-01.dmp

All of 5 crash?
Two of them is 133 and 3 are 124

johnb35 · Aug 8, 2020

Can you please just zip up those files and attach them to your next post. Thanks.

Abishek_rk · Aug 27, 2020

I'm so sorry that i didn't reply to your post..!!
i did take out one of my cpu cooler and i was unable to was unable to put it back because it was pin Cooler..!!

johnb35 · Aug 27, 2020

You didn't do it correctly. Please follow the directions again and repost.

Abishek_rk · Aug 28, 2020

johnb35 said:
You didn't do it correctly. Please follow the directions again and repost.

i can't quite get it..!
do you mean like this ?

Abishek_rk · Aug 28, 2020

==================================================
Dump File : 080520-8765-01.dmp
Crash Time : 05-08-2020 14:36:17
Bug Check String :
Bug Check Code : 0x00000133
Parameter 1 : 00000000`00000001
Parameter 2 : 00000000`00001e00
Parameter 3 : fffff801`4e8fa318
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3ddb60
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.388 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3ddb60
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080520-8765-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 19041
Dump File Size : 3,277,828
Dump File Time : 05-08-2020 14:37:03
==================================================

==================================================
Dump File : 080320-10187-01.dmp
Crash Time : 03-08-2020 21:42:56
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffc281`1ecb7028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`01001136
Caused By Driver : PSHED.dll
Caused By Address : PSHED.dll+15b0
File Description : Platform Specific Hardware Error Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.1 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3ddb60
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080320-10187-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 19041
Dump File Size : 1,597,444
Dump File Time : 03-08-2020 21:43:41
==================================================

==================================================
Dump File : 080320-13453-01.dmp
Crash Time : 03-08-2020 17:23:56
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffd20d`4569b028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`01001136
Caused By Driver : PSHED.dll
Caused By Address : PSHED.dll+15b0
File Description : Platform Specific Hardware Error Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.1 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3ddb60
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080320-13453-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 19041
Dump File Size : 582,596
Dump File Time : 03-08-2020 17:27:05
==================================================

==================================================
Dump File : 080320-9203-01.dmp
Crash Time : 03-08-2020 17:02:38
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffcc04`f228f028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`01001136
Caused By Driver : PSHED.dll
Caused By Address : PSHED.dll+15b0
File Description : Platform Specific Hardware Error Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.1 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3ddb60
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080320-9203-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 19041
Dump File Size : 579,140
Dump File Time : 03-08-2020 17:03:22
==================================================

==================================================
Dump File : 080320-9125-01.dmp
Crash Time : 03-08-2020 16:21:33
Bug Check String :
Bug Check Code : 0x00000133
Parameter 1 : 00000000`00000001
Parameter 2 : 00000000`00001e00
Parameter 3 : fffff802`64afa318
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3ddb60
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.388 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3ddb60
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080320-9125-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 19041
Dump File Size : 3,222,300
Dump File Time : 03-08-2020 16:22:19
==================================================

johnb35 · Aug 28, 2020

You need to specifically navigate in your pc to the file location. Access the minidump folder and send each of those dmp files to a compressed folder and then attach it to your next reply.

C:\Windows\Minidump\080520-8765-01.dmp
C:\Windows\Minidump\080320-10187-01.dmp
C:\Windows\Minidump\080320-13453-01.dmp
C:\Windows\Minidump\080320-9203-01.dmp
C:\Windows\Minidump\080320-9125-01.dmp

Abishek_rk · Aug 28, 2020

is that it?

johnb35 · Aug 28, 2020

I will post which dmp files have what issues.

C:\Windows\Minidump\080320-9203-01.dmp Faulted on HD-player.exe which is part of bluestacks software
C:\Windows\Minidump\080320-10187-01.dmp Faulted on HD-player.exe
C:\Windows\Minidump\080320-13453-01.dmp faulted on HD-player.exe
C:\Windows\Minidump\080520-8765-01.dmp Faulted on csgo.exe and referenced nvidia file as that would be your video card.
C:\Windows\Minidump\080320-9125-01.dmp Faulted on ntkrnlmp.exe which is part of windows and inconclusive.

My advice would be to update your video card driver and also the network driver for realtek. The 3 involving hdplayer referenced the network driver.

Abishek_rk · Aug 29, 2020

1. I got no issue for Bluestack when before i re-install windows on 3rd of Aug!!
2. Ye i'm done using Bluestack after that crash (BsoD)
3. I'm on the latest version of Nvidia Driver.
4. I use internet connection using Wifi PCI-E (TP-link - Archer T4E ) or sometimes from a mobile device using USB connection (Remote NDIS based Internet Sharing #2)
5. " The 3 involving hdplayer" so these 3 are from Bluestacks?
6. Faulted on ntkrnlmp.exe which is part of windows and inconclusive - (what does this mean ?)

johnb35 · Aug 29, 2020

Abishek_rk said:
6. Faulted on ntkrnlmp.exe which is part of windows and inconclusive - (what does this mean ?)

Means its faulted on a windows file and didn't reference anything else, so its inconclusive on what actually caused it.

Abishek_rk said:
5. " The 3 involving hdplayer" so these 3 are from Bluestacks?

Or something using Bluestacks, Like i said, it also referenced something with your internet driver, might want to update wifi driver then.

Its gonna take more time to figure this out. Do you have any more recent crashes then August 5th?

Abishek_rk · Aug 29, 2020

Its gonna take more time to figure this out. Do you have any more recent crashes then August 5th?
[/QUOTE]

ahh!! well after 8th Aug I haven't played or boot the system as I mention "I pull out the Cooler and it was a pin and i put the pin back again on 27th
TBH i'm in kind of in a test RN it's just one stick of ram instead of 2 and no crashes on 2nd day..
i'll putback the 2nd ram and test it again if it didn't crash on the 7th day..!!

johnb35 · Aug 29, 2020

Abishek_rk said:
"I pull out the Cooler and it was a pin and i put the pin back again

What do you mean by this?

BSoD

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