Can You Please Help

[Godmuvva]

Hi everybody I am new at this, and not very technically minded but I am hoping that somebody can please help me.


I had this computer built for me over a year ago, and this is the first time I have ever tried to use the CD drives in it. I was simply never shown how to use them but have used them and burned CDs etc. on my old computer. I tried to save a picture from my digital camera onto the D Drive (non-rewritable one) first, and it keeps telling me "Please insert disk to D Drive" when I already have the disk in there. It makes a noise inside the disk drive, but absolutely nothing happens, it just doesn't recognize that there is a disk in there.

Then I decided to save the picture firstly on to my C Drive(which it did ) and then save it on to E Drive,(Rewriteable one) but when I click on "Save Image As" it says "Can't write output file"

When I first put the disk in E drive a box comes up to ask if I want to create a new CD, which I clicked, and it says "Access Denied"

So I have no way at all of saving on to my disk drives. I cannot contact the guy who built it, he was my stepdaughter's boyfriend and has now "moved on".

I just wondered if you might be able to advise me of something I am doing wrong, or something I should be doing, as he never ever showed me how to use the disk drives............Thank you for any help or advice you may be able to give..........Godmuvva

PS - I forgot to mention, I am using Windows XP

 

[cell4me]

Try using something like easy cd creator or burn and go nitro. Maybe its a faulty burner a lose connection or for some reason windows is not recognizing your drive!

 

[Klyla]

I had a similar problem. Here's how I solved it. I uninstalled ALL vendor CD burners so ONLY the XP program would be accessed to burn a CD. Next, I went to control panel/system/hardware/device manager and uninstalled the CD drives. Next, I rebooted and let the computer find the "new hardware" of the CD drives and reinstall them.

After that everything worked fine--for awhile. I eventually replaced the CD drives with ones that didn't come with the computer and now they work even better! I should mention that OEM drives are notorious for failing (HP comes to mind.)