cannot access C:/ drive from my computer and can't change settings.

Discussion in 'Operating Systems' started by Jamesreeves_2007, Feb 11, 2018.

  1. Jamesreeves_2007

    Jamesreeves_2007 Member

    Messages:
    393
    Hi guys, in a nutshell, the machine (a dell inspiron 5520) will boot into windows 10, but I cannot access the C drive on it through my computer or even view data on it such as space available, capacity etc. It will give me an access denied message if I try and open it. Task manager won't open either

    If I open diskmgmt, I'll also be prompted with an error stating that "Network error, windows cannot access dismgmt". If I try and go into intricate options like sharing, setting up user accounts, the window will just hang there for a good 15 minutes with a spinning wheel before I'm presented with a access denied message or similar.

    Yes, the account on the system is an admin account. Pulling my hair out.
     
  2. _Pete_

    _Pete_ Active Member

    Messages:
    298
    Have you tried any of the Windows 10 non-destructive recovery options such as system restore or reset your pc?

    https://support.microsoft.com/en-gb/help/12415/windows-10-recovery-options

    It sounds like Windows has become corrupted somehow. I hope you have made backups of your personal files. Be careful with some of the options listed on that web site as they will reinstall windows back to original and any personal files will be lost.
     
  3. Jamesreeves_2007

    Jamesreeves_2007 Member

    Messages:
    393
    no restore points exist and when I use recovery, I'm prompted with "There was a problem resetting your PC, no changes were made"

    I get the 0x800704b3 error trying to open anything related to settings and the Microsoft management console. It's a vegetable currently.
     
  4. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,066
    Back up your data via a second pc and reinstall windows. Somehow it got corrupted.
     
  5. _Pete_

    _Pete_ Active Member

    Messages:
    298
    That error code relates to a network error and shouldn't really affect the normal running of windows. i take you have run an anti malware such as Malwarebytes and whichever antivirus you are using. Failing that it might be time to reinstall Windows. You will need to remove your hard drive before you do anything and chuck it in a caddy on a different computer and back up your personal files somewhere else. Big jobbies and a pain in the backside but could well be your quickest option.
     
  6. _Pete_

    _Pete_ Active Member

    Messages:
    298
    Wot johnb35 said. Crossposted.
     
  7. Darren

    Darren Moderator Staff Member

    Messages:
    10,630
    Is this computer from a business/workplace or one you bought personally?
     

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