Cannot Sign In To Windows Live!!!

Discussion in 'Internet Discussion' started by chrisalv14, Aug 14, 2009.

  1. chrisalv14

    chrisalv14 banned

    Hi people, im experiencing problems signing into my Windows Live messenger and Windows Live Hotmail.
    When i try and sign into Hotmail it says "We have a problem retrieving your account details, click sign in to try a different account"

    I have Windows Live Messenger (latest) and when i try and sign into that with my account, it says "Unable to sign in because there is a problem with your Windows Live ID.

    Error Code: 80048831

    - I have contacted Microsoft via email, and they mentioned something about Optimizing Windows Internet Explorer, i only have IE 5 and Firefox, I use Firefox though :cool:.

    - if the problem has to do with changing my password, i cannot change my password because i didnt enter a Security Question. I tryed resetting my password but it said "send a password reset email" to the email address i cannot log into.
  2. Concordedly

    Concordedly New Member

    If you are having hard time logging in to Windows Live Messenger and keep getting the error code 80048831.

    You are encountering this issue because your Live ID's password is set to expire after a certain period of time. To resolve this, all you need to do is reset your password. Here are the steps:

    1. Follow these steps to reset your password:

    a. Visit

    b. Click Sign in with a different account.

    c. Enter the ID, and then click Forgot your password.

    d. Follow the wizard to reset your password.

    e. If you need help resetting your password because you forgot your secret question and answer or your "alternate" e-mail address, visit to contact Windows Live ID support, and then select Windows Live ID.

    2. If you successfully signed in to your account, follow these steps to remove the saved credentials and reenter the updated credentials:

    a. In the Windows Live n window, select your e-mail address from the E-mail address drop-down list. If your e-mail address is not on the list, go to step c.

    b. Click Forget Me, and then click Yes to confirm the deletion.

    c. Type your e-mail address and your password.

    d. Select the "Remember Me" and "Remember my password" check boxes to save your sign-in information, and then click Sign in.

    You can also use this link to contact Windows Live Messenger Technical Support.


    Windows Live support will help you with this if you contact them. They are helpful. Otherwise, just do this yourself. Good luck.
  3. chrisalv14

    chrisalv14 banned

    I LOVE YOU ! LOL AS A FRIEND :p :D:good:
  4. ScottALot

    ScottALot Active Member

    And if anyone else is having the same problems, make sure that cookies are unblocked.
  5. Concordedly

    Concordedly New Member

    Haha. No problem. Glad to help.
  6. chrisalv14

    chrisalv14 banned

    Thanks :D
    It was to do with resetting the password because it expires every 72 days it says.

    But cookies are important.

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