Canon ip4000 and Windows 7

T

timbo59

Member
I recently upgraded to Windows 7, and am having problems getting my printer ( Canon ip4000) to work on the system. I downloaded what I thought were the appropriate updates from Canon, but I still cannot get the computer to even recognize that the printer is connected. Can anyone offer any suggestions for a solution, bar buying a new printer? I’m perfectly happy with the Canon, and don’t feel a need to upgrade to a newer model unless absolutely forced to do so.

Thanks

Motherboard – ASUS M2N-SLI Deluxe
CPU - AMD Athlon 64 X2 6000+
Graphics - NVIDIA GeForce 8800 GTS
Sound - Soundblaster Audigy2 ZS
RAM - Corsair XMS2 4GB (2 x 2GB)
DVD - Lite-on DVDRW LH-20A1L SCSI
HD - Western Digital Caviar Black 640GB
Power - Cooler Master Real Power Pro RS-750-ACAA-A1 750W
OS – Windows 7 Ultimate (64)
 
Hi again,
Yep, that's the one.

I installed it, but all I get from the computer when I click on Canon software is that it can't detect the printer, even when I get Canon's software to do a diagnostic. I double and triple checked the connections - the IEEE connector on the printer, the IEEE/USB adapter, and the USB port on the computer - and all is in place.

Any ideas?
 
So you are using a converter to go from usb to IEEE? Forget that and just hook it up with a usb cable.
 
I should also add that the Devices and Printers section of the control panel doesn't acknowledge the printer's existence - all I see there is an 'unknown device' which I assume is a reference to the printer? Clicking on the unknown device says that it is type 'Universal serial bus controllers' and that Windows has stopped it because of a code 43 error.
 
johnb35 said:
So you are using a converter to go from usb to IEEE? Forget that and just hook it up with a usb cable.
Click to expand...

You never answered my question. Are you using a usb to IEEE converter? If you are don't use it and just use a standard usb cable to hook the printer to the computer.
 
Hi again,
I didn't answer your question because I was busy writing my follow up while you posted.

I had no idea that the the USB port was an alternative for connecting to the computer in place of the IEEE - I vaguely thought it was for plugging into a laptop or some other device and wouldn't apply to a PC. There's $10 I'll never see back!

As soon as I switched over everything worked fine, though I had to go through the install process via the control panel. I now have my printer back!

So what's the issue - those IEEE/USB adaptors suck? I had vaguely wondered if it might be the problem, but didn't know how to check it.

Thanks again for your help.
 
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I'm not saying they suck but its possible that windows 7 don't like using conveters or maybe your converter died, it's hard to tell. Whenever possible use the suggested hookup. The parallel cable is so outdated right now. Even the standard usb is getting outdated as they are starting to bring out usb 3.0 now. USb 1.1 came out first and then Usb 2.0 now 3.0 is coming out but lack support because there aren't many devices designed for 3.0 yet.
 
Interesting.

I always go the same route with computers - I decide to put one together, learn all I can, ask all I can, so that I can get the best bang for the buck, overcome numerous obstacles and technical glitches via research and the help of others like yourself, and finally acquire a reasonable working knowledge of the latest stuff out there, only to fall behind again in the 4 - 5 years between the builds! I wish I had the time to keep up, but with kids, work, and a million other things I just can't manage it.

This time around, after it became too much of a pain to keep replacing my venerable ASUS P4P800 E deluxe Mobo, I was all set to build a new system again when I saw my current unit for sale on Craigslist for $295. At the price it just seemed too good to pass up, and it put off the need to build a new unit for at least a couple more years! I've just had to iron out some kinks, as you've seen!

Thanks very much, again, for your invaluable assistance. Much appreciated.
 
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PS - The adapter was brand new by the way, as I specifically bought it for the computer a week or so ago. My previous computer had the IEEE connector in back - the latest one doesn't, which is why I bought the adapter - not knowing of course that I could have saved myself the money by just using one of the million USB cables I have hanging about!
 
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