Can't reset windows 8.1 Asus laptop to factory settings?

Z

zellersko

New Member
So i attempted to restore my windows 8.1 laptop to factory settings and completely clear the drive, but every time I try to hit reset and delete everything, it says unable to reset PC.a required Drive partition is missing. so, I decided to create a recovery drive using my usb stick, but even when I select it as the primary option in the boot order, I still get the same error message that a required drive partition is missing. Please help!
 
If you can still boot into windows then create your recovery cd's and then totally wipe the drive and boot to the first recovery cd.
 
Can you please be a little more detailed on the process?

I already created a recovery drive with the usb, but it still says there is a missing partition
 
If you create the recovery cd's and nuke the hard drive the recovery utility will recreate needed partitions.
 
johnb35 said:
If you create the recovery cd's and nuke the hard drive the recovery utility will recreate needed partitions.
Click to expand...

What do you mean nuke the drive? Do you mean delete all files from the hard drive and my usb recovery drive will restore missing files?
 
Does the laptop have a cd drive? If so create the recovery cd's instead of using the usb flash drive, would be simpler.

Yes, nuking the drive means wiping the drive clean of files and all partitions. Dban or killdisk will do this.
 
johnb35 said:
Does the laptop have a cd drive? If so create the recovery cd's instead of using the usb flash drive, would be simpler.

Yes, nuking the drive means wiping the drive clean of files and all partitions. Dban or killdisk will do this.
Click to expand...

yes it has a cd drive, but i dont have a windows 8 reinstall dvd. how could i get around using a usb
 
All OEM laptops allow you to burn the recovery cd's required to reinstall windows in case the hard drive fails on you. If you can still boot into windows, then create the recovery cd's. If you can't boot into windows then contact asus for them, may cost a nominal fee though.
 
johnb35 said:
All OEM laptops allow you to burn the recovery cd's required to reinstall windows in case the hard drive fails on you. If you can still boot into windows, then create the recovery cd's. If you can't boot into windows then contact asus for them, may cost a nominal fee though.
Click to expand...

So just get a clean cd and burn the recovery drive onto it and make it the priority in BIOS?
 
No, boot into windows. There should be a program from asus called asus recovery. From there you can create the recovery cd's.
 
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