Can't uninstall Norton

[Dirkpitt289]

I recently purchased Norton Internet Security 2007 but for some reason I can't seem to uninstall the older version of norton currently on the machine. I tried in safe mode and even tried a third party (CC Reg Cleaner) to uninstall but it keeps failing. Attached is the report. Can anyone help?

Thanks in advance

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Temp{A93C9E60-29B6-49da-BA21-F70AC6AADE20}.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="Temp{A93C9E60-29B6-49da-BA21-F70AC6AADE20}.exe" SIZE="1513648" CHECKSUM="0x3EFB9300" BIN_FILE_VERSION="9.1.0.33" BIN_PRODUCT_VERSION="9.1.0.0" PRODUCT_VERSION="9.1" FILE_DESCRIPTION="Setup" COMPANY_NAME="Symantec Corporation" PRODUCT_NAME="Internet Security" FILE_VERSION="9.1.0.33" LEGAL_COPYRIGHT="Copyright (c) 2005 Symantec Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0" VERFILETYPE="0x0" MODULE_TYPE="WIN32" PE_CHECKSUM="0x172E1C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.1.0.33" UPTO_BIN_PRODUCT_VERSION="9.1.0.0" LINK_DATE="02/07/2006 07:25:59" UPTO_LINK_DATE="02/07/2006 07:25:59" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984064" CHECKSUM="0xF12E1D4A" BIN_FILE_VERSION="5.1.2600.2945" BIN_PRODUCT_VERSION="5.1.2600.2945" PRODUCT_VERSION="5.1.2600.2945" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2945 (xpsp_sp2_gdr.060704-2349)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF724D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2945" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2945" LINK_DATE="07/05/2006 10:55:00" UPTO_LINK_DATE="07/05/2006 10:55:00" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984064" CHECKSUM="0xF12E1D4A" BIN_FILE_VERSION="5.1.2600.2945" BIN_PRODUCT_VERSION="5.1.2600.2945" PRODUCT_VERSION="5.1.2600.2945" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2945 (xpsp_sp2_gdr.060704-2349)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF724D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2945" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2945" LINK_DATE="07/05/2006 10:55:00" UPTO_LINK_DATE="07/05/2006 10:55:00" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

 

[terii]

You did not say what version of Norton you are trying to remove. In any event go to the Symantec site and search for removal tools and see if there is one there for your version of Norton.

 

[Dirkpitt289]

You did not say what version of Norton you are trying to remove. In any event go to the Symantec site and search for removal tools and see if there is one there for your version of Norton.

Norton Internet Security 2006

I tried norton, but couldn't find anything

 

[Buzz1927]

Here's the link to the removal tool.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[henryjsaunders]

If that didn't work what is the messege that comes up or what happens.

 

[element15]

have you tried to install the new one with the old one still there?if not,try installing the new AV 2007 first ad then it should ask you if you want to remove the older one,