Comcast Internet Drops Out All Day Every Day :(

Doop

New Member
Hi and thank you for reading,

I have Comcast internet and television service. We have our modem (pic) and Linksys wireless router (pic). My computer is connected to my router by ethernet cable. For some reason, our internet connection has been disconnecting randomly for the past few weeks. Sometimes it disconnects for an hour at a time, and sometimes for only 30 seconds. I have no idea what the problem could be, since the router and modem are in perfect shape and are kept 6 feet apart from each other like they are supposed to be. Anyone know what the issue might be?
 
Connect to the modem directly and see if the disconnects still happen. If so then you either have a modem issue or its a line issue and you need to contact Comcast. If it doesn't go out, then you have a bad router.
 
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