compaq presario cq62 format

J

JenRen93

New Member
Hey everyone

I am having some serious problems with my new laptop it don't wanna boot to the desktop at all. I am trying to format but it don't seem to wanna. I tried the F11 key and i get the black screen saying "Loading Windows Files" which means its working then i get a light blue screen (which i think is the beginning of windows install) but nothing shows up and freezes. I have to pull the battery out just to shut off the computer to get rid of it.

I also tried popping in the disc and i get the same problem

I really need to format the hard drive first before i can do anything. Is there a way of formatting the hd in bios or something?

really could use some help
 
If its freezing then there is a hardware issue. Boot to the bios and select default values and see if there is a difference.
 
Reboot the laptop and choose to enter setup. Could be the Del key, f2 key, f10 key. It will tell you on the first screen you see.
 
nope same thing, starts loading the repair set up then comes to the blue screen and don't move :( man this sucks
 
Your hard drive is probably shot. The machine should have built in diagnostics. If you press Esc on boot you should see it in the options.
 
Could also be a memory issue. Should have a memory test included in the diagnostic test. If not you will need to create a memtest cd.
 
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