Computer freeze - tried a lot already

B

Buckhandle

New Member
Hi there,

I am having a freeze problem with my computer which I have been unable to solve. Your inputs would be highly appreciated...

The screen freezes pretty often yet sometimes only once a day. I see no patern. Today the computer has been running without any freeze for 5-6 hours and now suddenly it freezes and continues to freeze within 5 min after rebooting.

The problem was very frequent when I tried to run a optimization of my graphic card – so I exchanged the 9800 GT into a new GTS 450 – yet the problem remained. All RAM blocks have been removed one by one. There seems to be no overheating problems. I have two hard drives and I have tried to run XP from both of them. The CD drive open and closes without problem even when the monitor freezes.

What is going on??

Rgds, Lars

Here are some general data of my computer:

<<< System Summary >>>
* > Mainboard : MICRO-STAR INTERNATIONAL CO.,LTD P7N SLI-FI (MS-7380)
* > Chipset : nVidia nForce 750i SLI SPP
* > Processor : Intel Core 2 Quad Q9550 @ 2833MHz
* > Physical Memory : 4096MB (4 x 1024 DDR2-SDRAM )
* > Video Card : NVIDIA GeForce GTS 450
* > Hard Disk : Hitachi HDP725050GLA SCSI Disk Device (500GB)
* > Hard Disk : SAMSUNG HD753LJ SCSI Disk Device (750GB)
* > DVD-Rom Drive : Toshiba-Samsung CDDVDW SH-S202J
* > CD-Rom Drive : Optiarc DVD-ROM DDU1671S SCSI CdRom Device
* > Monitor Type : Samsung SyncMaster - 24 inches
* > Network Card : Ralink Technology RT2561/RT61 802.11g PCI
* > Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3 (32-bit)
* > DirectX : Version 9.0c* (maj 2010)
*
<<< Mainboard >>>
* > Manufacturer : MICRO-STAR INTERNATIONAL CO.,LTD
* > Mainboard : MICRO-STAR INTERNATIONAL CO.,LTD P7N SLI-FI (MS-7380)
* > Bios : American Megatrends Inc.
* > Chipset : nVidia nForce 750i SLI SPP
* > Physical Memory : 4096MB DDR2-SDRAM
* > LPC bus : Yes
* > PCI Bus : Yes
* > Bus PCI-Express : Yes
* > USB Bus : Yes
* > SMBus/i2c Bus : Yes
* > Bus HyperTransport : Yes
* > Bus QPI : No
* > Bus CardBus : No
* > Bus FireWire : No
*
<<< Processor >>>
* > Processor : Intel Core 2 Quad Q9550
* > Frequency : 2833MHz
* > Number of Core : 4
* > Support : Socket 775 LGA
* > Cache L1 : 4 x 64KB
* > Cache L2 : 2 x 6144KB
* > Voltage VID : 1.200 V
* > FPU Coprocessor : Present
* > Core 1 Activity : 0%
* > Core 2 Activity : 0%
* > Core 3 Activity : 0%
* > Core 4 Activity : 0%
*
<<< Video >>>
* > Current Display : 1920x1200 pixels at 60 Hz inTrue Colors (32-bit)
* > Number of monitor : 1
* > Monitor Type : Samsung SyncMaster
* > Video Card : NVIDIA GeForce GTS 450
* > nVidia CUDA : Yes
* > OpenCL : Not Supported (Installed)
* > OpenGL : Yes
* > GDI Plus : Yes
* > Direct2D : No
*
<<< IO Ports >>>
* > Port installed : Communications Port (COM1)
* > Port installed : Standard OpenHCD USB Host Controller
* > Port installed : Standard Enhanced PCI to USB Host Controller
* > Port installed : VIA Rev 5 or later USB Universal Host Controller
* > Port installed : VIA Rev 5 or later USB Universal Host Controller
* > Port installed : VIA USB Enhanced Host Controller
*
<<< Drives >>>
* > Number of Disk Controller : 3
* > Number of Hard Disk : 2
* > Number of CD-ROM Drive : 1
* > Drives Letters : C:\ D:\ E:\ F:\
* > Floppy Disk : 3½" HD (1.44 Mo)
* > Drive C: (Hard Disk) : 734 GB available on 750 GB
* > Drive D: (Hard Disk) : 499 GB available on 500 GB
* > Drive E: (DVD-Rom) : 0 KB available on 0 KB
* > Drive F: (DVD-Rom) : 0 KB available on 0 KB
*
<<< Voltage, Temperature and Fans >>>
* > Hardware Monitoring : Fintek F71882FG
* > +3.3V Voltage : 3.30 V
* > Processor Voltage : 1.22 V
* > VIN2 : 1.84 V
* > VIN3 : 1.02 V
* > +5V Voltage : 5.00 V
* > +12V Voltage : 11.88 V
* > VIN6 : 1.78 V
* > VSB3V : 3.30 V
* > VBAT : 3.02 V
* > TMPIN0 : 24 °C
* > TMPIN1 : 30 °C
* > Processor Intel Core 2 Quad : Sensor DTS
* > Core 1 : 34 °C
* > Core 2 : 31 °C
* > Core 3 : 36 °C
* > Core 4 : 42 °C
* > NVIDIA GeForce GTS 450 : nVidia Driver
* > Temperature : 38 °C
* > Temperature (GPU) : 38 °C
* > Fan : 30%
* > Hard Disk Monitoring : S.M.A.R.T
* > Hard Disk Hitachi HDP725050GLA : 24 °C
* > Hard Disk SAMSUNG HD753LJ : 20 °C
 
By the way ... Due to the freeze problem I have formatted all hard drives and reinstalled my primary softwares. All software and drivers are updated. I frequently use CCleaner and Auslogic DeFrag.
 
Just had three freezes while installing CallOfDuty. Two of them 2/3 into the installation and the third crash 30 sec after re- boot.

A little more data:

-------------------------

Mainboard Model P7N SLI-FI (MS-7380) (0x000004A9 - 0x55BE3AB2)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor Fintek
LPCIO Model F71882F
LPCIO Vendor ID 0x1934
LPCIO Chip ID 0x541
Config Mode I/O address 0x4E
Config Mode LDN 0x4


Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Fintek F71882F
Voltage 0 3.31 Volts [0xCF] (+3.3V)
Voltage 1 1.23 Volts [0x9A] (CPU VCORE)
Voltage 2 1.86 Volts [0x74] (VIN2)
Voltage 3 1.03 Volts [0x58] (VIN3)
Voltage 4 5.00 Volts [0x77] (+5V)
Voltage 5 11.97 Volts [0x88] (+12V)
Voltage 6 1.78 Volts [0x6F] (VIN6)
Voltage 7 3.30 Volts [0xCE] (VSB3V)
Voltage 8 3.04 Volts [0xBE] (VBAT)
Temperature 0 25°C (76°F) [0x19] (TMPIN0)
Temperature 1 29°C (84°F) [0x1D] (TMPIN1)
Fan 0 1345 RPM [0x45B] (FANIN0)
Fan PWM 0 100 pc [0xFF] (CPU)
Fan PWM 1 100 pc [0xFF] (System Fan 1)
Fan PWM 2 100 pc [0xFF] (System Fan 2)
Fan PWM 3 100 pc [0xFF] (System Fan 3)
Register space LPC, base address = 0x0A00

Hardware monitor Intel Core 2 Quad Q9550
Temperature 0 34°C (93°F) [0x42] (Core #0)
Temperature 1 35°C (94°F) [0x41] (Core #1)
Temperature 2 36°C (96°F) [0x40] (Core #2)
Temperature 3 42°C (107°F) [0x3A] (Core #3)

Hardware monitor NVIDIA GeForce GTS 450
Temperature 0 36°C (96°F) (GPU Core)

Hardware monitor Hitachi HDP725050GLA
Temperature 0 24°C (75°F) [0x18] (Assembly)

Hardware monitor SAMSUNG HD753LJ
Temperature 0 20°C (67°F) [0x14] (Assembly)
Temperature 2 20°C (67°F) [0x14] (Air Flow)


Processors
-------------------------------------------------------------------------

Number of processors 1
Number of threads 4

APICs
-------------------------------------------------------------------------

Processor 0
-- Core 0
-- Thread 0 0
-- Core 1
-- Thread 0 1
-- Core 2
-- Thread 0 2
-- Core 3
-- Thread 0 3

Processors Information
-------------------------------------------------------------------------

Processor 1 ID = 0
Number of cores 4 (max 4)
Number of threads 4 (max 4)
Name Intel Core 2 Quad Q9550
Codename Yorkfield
Specification Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Package (platform ID) Socket 775 LGA (0x4)
CPUID 6.7.A
Extended CPUID 6.17
Core Stepping E0
Technology 45 nm
Core Speed 2833.6 MHz
Multiplier x FSB 8.5 x 333.4 MHz
Rated Bus speed 1333.4 MHz
Stock frequency 2833 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, EM64T, VT-x
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 2 x 6144 KBytes, 24-way set associative, 64-byte line size
FID/VID Control yes
FID range 6.0x - 8.5x
Max VID 1.250 V

TDP Limit 95 Watts
 
There are some settings in BIOS that boost performance by automatically overcloking your CPU according to its load. Check if such settings are enabled and disable them. Disable also memory performance settings if they are enabled. It is known that such settings cause instability. Do this and check if your system is stable now.
 
Hi Socratesx, thanks for your input! I've looked at the BIOS setup but I am not sure which settings to change .. so here we go - my BIOS data:

CPU:
Execute bit support - disabled
Set limit CPUID MaxVal to 3 - disabled
Intel (R) vitualization Tech - enabled

Chipset:
HPET - disabled

Cell menu:
D.O.T control - disabled.
Intel EIST - disabled
System clock mode - Auto
Adjust CPU ratio - 8.5
Advance DRAM configuration - (memory timing) Auto
Adjust PCI-E freq - 100

CPU voltage at (0.000V) yet the comment says: Min: CPU default and Max 0.3V
Memory, VTT FSB, NB and SB core voltage at Default

Other:

IOAPIC function - enabled
CPU fan smart target - disabled
ACPI function - disabled
ACPI standby state - S1
Raid mode - IDE
 
What socratesx is talking about is turbo boost which is not on the core quads only on some of the core i series.
what psu do you have, is it enough for the system? there is a chance that the computer is overheating and shutting down as a safety precaution and then unable to reboot due to the component/s being to hot, do you have a way to stress your pc and check temps, try prime 95 for cpu and use hwmonitor to check temps. You will also need to stress the other components to confirm if this is the case but i cant remember any other programs off the top of my head.
since cod wont install, you can try to replicate the problem and see if if shuts down again and check temps whilst installing.
once it does it again, or now go to computer management and check the event viewer and see if any log files are there relating to the shutdowns. and post the log here.
 
Hmm I will have a look at the system clock - could not harm.

Innercx: I am fairly confident that the computer is not running hot. Yesterday I kept monitoring the temperatures with hwmonitor! and the temperatures never went beyond some 107 dgr F (40-40 dgr C) on any components. You can see the temp data in the thread above - they are very representative also for the the seconds before the freeze...

I am puzzled.

Lars
 
what is your psu, i cant seem to see it in the info and it maybe related to why the gpu tasks you mentioned caused your comp to shut down.
 
That powersupply is junk. It is rated for peak wattage and is still overrated some. That said mine isn't too good either. Point being it cannot output anything near 680w. it is most likely a 300-400w component.

I had a similar powersupply before. It was an A-Power "680w" and in reality it was a 300w powersupply. it shut off the system under heavy load (benchmarks, games etc etc) - I am extremely lucky that it did not die and take all of my components with it.

The two most important things in a computer are the Powersupply and Motherboard. If the powersupply is inadequate, or just poor quality, it will eventually fail. It may or may not take other components with it. most junk ones will.

The motherboard is also important, if it has cheap quality capacitors and VRM's, they may fail VRM's can actually catch on fire, capacitors will bulge and leak.

here is a decent replacement for that sad excuse for a powersupply: http://www.newegg.com/Product/Produ...9018&cm_re=corsair_psu-_-17-139-018-_-Product

Always keep in mind, that you get what you pay for
 
Thank you Linkin, but let's also see my event viewer .. there may be different problems too. And of course - today the computer runs without freezes.

Do you belive 500w is enough for the setup I have?

Lars
 
Latest news ... I had a freeze :o) I was gaming (COD for 15 min) and then had a freeze + a 2'nd freeze post an immediate reboot. There were no high temperatures after reboot One core cell was at 109 dgr F (43 dgr C).

The event log shows:

System:
Information 26-10-2010 20:57:38 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:33 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 Lars CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:12 eventlog None 6005 N/A CHICAGO
Information 26-10-2010 20:57:12 eventlog None 6009 N/A CHICAGO
Information 26-10-2010 20:48:41 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:48:41 Service Control Manager None 7035 SYSTEM CHICAGO

Application:
Information 26-10-2010 20:57:31 Windows Search Service Search service 1003 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT Logging/Recovery 302 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT Logging/Recovery 301 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT Logging/Recovery 300 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT General 102 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT General 100 N/A CHICAGO
Information 26-10-2010 20:57:28 SecurityCenter None 1800 N/A CHICAGO
Information 26-10-2010 20:28:21 Windows Search Service Search service 1003 N/A CHICAGO
Information 26-10-2010 20:28:18 ESENT General 102 N/A CHICAGO
 
Sorry - i belive i need to share a bit more from the log for better understanding:

Application:

Type Date Time Source Category Event User Computer
Information 26-10-2010 20:57:31 Windows Search Service Search service 1003 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT Logging/Recovery 302 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT Logging/Recovery 301 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT Logging/Recovery 300 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT General 102 N/A CHICAGO
Information 26-10-2010 20:57:28 ESENT General 100 N/A CHICAGO
Information 26-10-2010 20:57:28 SecurityCenter None 1800 N/A CHICAGO
Information 26-10-2010 20:28:21 Windows Search Service Search service 1003 N/A CHICAGO
Information 26-10-2010 20:28:18 ESENT General 102 N/A CHICAGO
Information 26-10-2010 20:28:18 ESENT General 100 N/A CHICAGO
Information 26-10-2010 20:28:17 SecurityCenter None 1800 N/A CHICAGO
Information 26-10-2010 20:14:09 Windows Search Service Search service 1003 N/A CHICAGO
Information 26-10-2010 20:14:02 ESENT General 102 N/A CHICAGO
Information 26-10-2010 20:14:02 ESENT General 100 N/A CHICAGO
Information 26-10-2010 20:14:01 SecurityCenter None 1800 N/A CHICAGO
Information 26-10-2010 18:23:17 Windows Search Service Search service 1003 N/A CHICAGO
Information 26-10-2010 18:23:15 ESENT Logging/Recovery 302 N/A CHICAGO
Information 26-10-2010 18:23:14 ESENT Logging/Recovery 301 N/A CHICAGO
Information 26-10-2010 18:23:14 ESENT Logging/Recovery 300 N/A CHICAGO
Information 26-10-2010 18:23:14 ESENT General 102 N/A CHICAGO
Information 26-10-2010 18:23:14 ESENT General 100 N/A CHICAGO
Information 26-10-2010 18:23:13 SecurityCenter None 1800 N/A CHICAGO

SYSTEM:

Type Date Time Source Category Event User Computer
Information 26-10-2010 20:57:38 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:33 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 Lars CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:57:32 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:57:12 eventlog None 6005 N/A CHICAGO
Information 26-10-2010 20:57:12 eventlog None 6009 N/A CHICAGO
Information 26-10-2010 20:48:41 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:48:41 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:48:40 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:48:40 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:48:40 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:48:33 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:48:33 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:48:30 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:48:30 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:44:55 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:44:49 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:44:49 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:44:21 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:44:21 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:39:22 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:39:22 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:39:20 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:39:20 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:39:20 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:39:15 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:39:15 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:39:14 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:39:14 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:35:34 Service Control Manager None 7035 Lars CHICAGO
Information 26-10-2010 20:28:28 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7035 Lars CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:28:22 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:28:21 Service Control Manager None 7036 N/A CHICAGO
Information 26-10-2010 20:28:21 Service Control Manager None 7035 SYSTEM CHICAGO
Information 26-10-2010 20:28:03 eventlog None 6005 N/A CHICAGO
Information 26-10-2010 20:28:03 eventlog None 6009 N/A CHICAGO
Information 26-10-2010 20:25:22 eventlog None 6006 N/A CHICAGO
Information 26-10-2010 20:17:24 Service Control Manager None 7035 Lars CHICAGO
 
from my perspective there is nothing valuable in the above? I've looked up the 6005 & 6009 events at the time 20.57.12. It states to be when I forced a shut-down by pressing the power button ..
 
What PSU is in it...you overlooked that and it was mentioned by innerex. a poor psu can cause all kinds of irritating behaviors, and it could be just a fact the intel chip hates your ram, i have that problem with some crucial ballistix in my sisters p43 machine with a e7400 in it... i still have yet to change her ram out yet but shes in another state so doing that is difficult at best
 
Hey Fury, we did discuss the PSU a little later and the PSU was deemed bad quality - so will probably upgrade it. The thing is that my problems only started some 1½ year after purchase. So .. I doubt the RAM is the problem??

Lars
 
you are correct the logs seem to be fine there are no warnings or errors, that psu is pretty bad btw try using furmark to stress the gpu

http://www.ozone3d.net/benchmarks/fur/#download

run it for a while see if it causes any errors or shutdowns at any specific point, temps or at a certain load etc the power supply could do with a change do have another you can swap it with for a while to test?
 
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