Computer Freezes, Restarts, and very Slow!

I

Ire

New Member
Hello, I just joined this forum and I'm wondering if anyone can help me. My computer constantly freezes or restarts whenever I'm doing a spyware scan (spybot s&d, SUPERAntiSpyware, etc.) I'll be posting my hijackthis log on here so can anyone help me find out what is wrong and how I can fix my computer? I've even tried to scan my computer in safe mode and the computer still freezes.

Logfile of HijackThis v1.99.1
Scan saved at 2:04:54 PM, on 5/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\2Wire Wireless\Client Manager\CMTWO.EXE
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jacqueline Phan\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: (no name) - X#þ - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [Steam] "c:\progra~1\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [Uniblue RegistryBooster2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: 2Wire Wireless Client Manager.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136007703734
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebAAS.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/gamedownload/dist/hgstart/HGPlugin9USA.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: iescls - iescls.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: McShield - Unknown owner - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe

Thanks once again!
 
ok first thing you can do is go to the run and type msconfig and see whats running in the startup. tell me whats running. do u have xp?
 
JuggaloKillaz said:
ok first thing you can do is go to the run and type msconfig and see whats running in the startup. tell me whats running. do u have xp?
Click to expand...
Eh? You can see what's running, and they have xp sp2 :confused:

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
 
When I clicked on the link that was provided to download combofix.exe the site wasn't available. Relink me please?
 
*Edit (I rescanned the computer using combofix this time without it freezing. Here's the log):

ComboFix 07-05.27.V - Running from: "C:\Documents and Settings\Jacqueline Phan\Desktop\"


((((((((((((((((((((((((((((((( Files Created from 2007-04-28 to 2007-05-29 ))))))))))))))))))))))))))))))))))


2007-05-29 16:50 49,152 --a------ C:\WINDOWS\nircmd.exe
2007-05-26 12:58 <DIR> d-------- C:\DOCUME~1\ADMINI~1.ROU\APPLIC~1\SUPERAntiSpyware.com
2007-05-26 12:35 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\SUPERAntiSpyware.com
2007-05-26 12:34 <DIR> d-------- C:\Program Files\SUPERAntiSpyware
2007-05-26 12:34 <DIR> d-------- C:\DOCUME~1\JACQUE~1\APPLIC~1\SUPERAntiSpyware.com
2007-05-26 12:30 <DIR> d-------- C:\Program Files\Common Files\Wise Installation Wizard
2007-05-26 12:19 <DIR> d-------- C:\WINDOWS\system32\ActiveScan
2007-05-26 10:47 <DIR> d-------- C:\WINDOWS\network diagnostic
2007-05-26 10:42 <DIR> d-------- C:\db4e412c5dd7265af3d2cf0f
2007-05-20 20:36 <DIR> d-------- C:\Program Files\Uniblue
2007-05-20 20:36 <DIR> d-------- C:\DOCUME~1\JACQUE~1\APPLIC~1\Uniblue
2007-05-16 20:01 <DIR> d-------- C:\Program Files\Easy DVD CD Burner
2007-05-15 18:59 <DIR> d-------- C:\Program Files\BitTorrent
2007-05-09 21:13 <DIR> d-------- C:\e98fae82d67506939e0a
2007-05-07 20:19 786,432 --ah----- C:\DOCUME~1\ADMINI~1.ROU\NTUSER.DAT
2007-05-07 20:19 <DIR> d-------- C:\DOCUME~1\ADMINI~1.ROU\WINDOWS
2007-05-07 20:19 <DIR> d-------- C:\DOCUME~1\ADMINI~1.ROU\APPLIC~1\InterTrust
2007-05-05 00:55 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\IKL
2007-05-01 16:44 <DIR> d-------- C:\temp
2007-05-01 16:41 89,360 --a------ C:\WINDOWS\system32\VB5DB.DLL
2007-05-01 16:41 81,920 --a------ C:\WINDOWS\system32\viscomwave.dll
2007-05-01 16:41 323,584 --a------ C:\WINDOWS\system32\FoxImager.dll
2007-05-01 16:41 1,101,824 --a------ C:\WINDOWS\system32\NMSDVDXU.dll
2007-05-01 16:41 <DIR> d-------- C:\Program Files\Cheetah Burner
2007-04-30 16:50 <DIR> d-------- C:\Program Files\Starcraft


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))

2007-05-30 03:20:56 -------- d--h--w C:\Program Files\InstallShield Installation Information
2007-05-30 03:17:08 -------- d-----w C:\Program Files\SONY
2007-05-26 19:28:45 -------- d-----w C:\Program Files\QuickTime
2007-05-24 04:01:12 -------- d-----w C:\Program Files\PCBugDoctor
2007-05-24 03:51:37 -------- d-----w C:\Program Files\Yahoo!
2007-05-24 03:49:39 -------- d-----w C:\Program Files\iPod
2007-05-21 19:06:13 -------- d-----w C:\DOCUME~1\JACQUE~1\APPLIC~1\Dev-Cpp
2007-05-17 02:57:09 -------- d-----r C:\Program Files\TypingMaster
2007-05-16 02:01:05 -------- d-----w C:\DOCUME~1\JACQUE~1\APPLIC~1\BitTorrent
2007-05-12 01:26:15 -------- d-----w C:\Program Files\MSN Gaming Zone
2007-05-06 04:29:15 15,025 -c--a-w C:\WINDOWS\mozver.dat
2007-05-06 04:29:14 -------- d-----w C:\Program Files\DivX
2007-04-18 16:12:23 2,854,400 ----a-w C:\WINDOWS\system32\msi.dll
2007-04-17 05:47:36 33,624 ----a-w C:\WINDOWS\system32\wups.dll
2007-04-17 05:45:54 1,710,936 ----a-w C:\WINDOWS\system32\wuaueng.dll
2007-04-17 05:45:48 549,720 ----a-w C:\WINDOWS\system32\wuapi.dll
2007-04-17 05:45:42 325,976 ----a-w C:\WINDOWS\system32\wucltui.dll
2007-04-17 05:45:36 203,096 ----a-w C:\WINDOWS\system32\wuweb.dll
2007-04-17 05:45:28 92,504 ----a-w C:\WINDOWS\system32\cdm.dll
2007-04-17 05:45:20 53,080 ----a-w C:\WINDOWS\system32\wuauclt.exe
2007-04-17 05:45:20 43,352 -c--a-w C:\WINDOWS\system32\wups2.dll
2007-04-17 05:44:20 271,224 ----a-w C:\WINDOWS\system32\mucltui.dll
2007-04-17 05:44:18 208,248 ----a-w C:\WINDOWS\system32\muweb.dll
2007-03-17 13:43:01 292,864 ----a-w C:\WINDOWS\system32\winsrv.dll
2007-03-08 15:36:28 577,536 ----a-w C:\WINDOWS\system32\user32.dll
2007-03-08 15:36:28 40,960 ----a-w C:\WINDOWS\system32\mf3216.dll
2007-03-08 15:36:28 281,600 ----a-w C:\WINDOWS\system32\gdi32.dll
2007-03-08 13:47:48 1,843,584 ----a-w C:\WINDOWS\system32\win32k.sys
2005-05-17 21:40:43 56 -csh--r C:\WINDOWS\system32\9581A23A8F.sys


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))


*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WinPatrol"="C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe" []
"MsgCenterExe"="C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" []
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe" [2005-06-03 03:52]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2006-09-24 03:24]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe" [2005-06-06 23:46]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Steam"="c:\progra~1\valve\steam\steam.exe" []
"MsnMsgr"="C:\Program Files\MSN Messenger\MsnMsgr.exe" []
"BitTorrent"="C:\Program Files\BitTorrent\bittorrent.exe" []
"Uniblue RegistryBooster2"="C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe" []
"SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2007-05-23 10:12]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"="C:\Program Files\SUPERAntiSpyware\SASSEH.DLL" [2006-12-20 13:55]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\iescls]
iescls.dll


Contents of the 'Scheduled Tasks' folder
2007-05-22 03:45:00 C:\WINDOWS\tasks\2Wire Monitor.job
2007-05-21 23:44:03 C:\WINDOWS\tasks\AppleSoftwareUpdate.job
2007-05-24 03:47:30 C:\WINDOWS\tasks\Uniblue SpyEraser Nag.job

********************************************************************

catchme 0.3.681 W2K/XP/Vista - userland rootkit detector by Gmer, http://www.gmer.net
Rootkit scan 2007-05-29 20:30:17
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...


********************************************************************

Completion time: 2007-05-29 20:32:57

--- E O F ---
 
Last edited:
Hi Ire,

Buzz has asked me to take a look at your problem as he's really pushed for time at the moment. Can you tell me the specifications of your machine please? RAM? HDD size? Processor?


Scan with HijackThis and place a checkmark in the boxes before the following entries:-

R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - X#þ - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [Steam] "c:\progra~1\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [Uniblue RegistryBooster2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - Global Startup: 2Wire Wireless Client Manager.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O20 - Winlogon Notify: iescls - iescls.dll (file missing)

*The items highlighted in red are not needed at startup and can be accessed via your Start menu when needed. these of course are optional fixes which may or may not improve matters.

Close all other windows except HijackThis and click the "Fix Checked" button.



Then download Dr.Web CureIt to your desktop:
  • Double-click the drweb-cureit.exe file and allow it to run the express scan.
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  • Once the short scan has finished, select the drives that you want to scan.
  • Select all drives. A red dot shows which drives have been chosen.
  • Click the green arrow > to the right and the scan will begin.
  • At the first infection, select 'Yes to all' if it asks if you want to cure/move the file.
  • When the scan has finished, click the "Select all/select none" toggle button (if available) next to the files found:
    check.gif
  • Then click the green cup icon right below and select Move incurable as you'll see in next image:
    move.gif

    This will move any infected files to the %userprofile%\DoctorWeb\quarantaine-folder that can't be cured (in case if we need samples).
  • Then, from the main Dr.Web CureIt menu (top left), click File and choose save report list
  • Save the report to your desktop.
  • Close Dr.Web Cureit and Restart your computer to completely remove any stubborn files in reboot.
  • After the restart, post the contents of the Dr.Web log file.
 
Thank you for spending a bit of your time to help me. I did everything you told me to do, but the dr cure it scan only completes halfway before my computer freezes. Any other suggestions?
 
This machine's processor is 2200+ AMD Athlon XP, has 256MB RAM (weak), and 60GB of HD space.

I'll try the scan in safe mode and post up the settings but I doubt I'll have any luck even in safe mode.
 
If the machine freezes while in safe mode as well, the problem is likely to be hardware related. You may find parts of this troubleshooting guide helpful in diagnosing such a problem.
 
Did you find anything in the hijack this log that might be suspicious? Here's a recent log so you can check it out. Thanks:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 7:05:58 PM, on 6/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Jacqueline Phan\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136007703734
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebAAS.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/gamedownload/dist/hgstart/HGPlugin9USA.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: McShield - Unknown owner - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe

--
End of file - 4699 bytes
 
I'm sorry I haven't replied to your last post as soon as I should have but I was on vacation shortly and have just returned.
 
I recently did a scan again. The computer freezes. It may be my hardware like you said. I also have another problem...I have about 5-6 svhost.exe processes running at the same time on my computer...Is this a problem?
 
You must log in or register to reply here.
Back
Top