Computer Locking Up

F

Freerunner

Member
Over the past few months, my computer would lock up, making me unable to access anything. It would just freeze at whatever screen is up. The only way to get out of it is to perform a hard re-boot. I'm running Win 10 and was wondering if there is any kind of "log" that would tell me anything. There appears to be no pattern, it will lock up during use, after sitting unused for a while, even shortly after booting it up. It also appears that the frequency is increasing. I'm even waiting for it to freeze while typing this message.

I'm OK if I have to reinstall Windows, just wondering if there is anything else I could check. I just upgraded my video card (not for that reason) and it did not seem to affect the problem.
 
The only place that may hold a clue as to what is going on it the event viewer under windows logs. Either its a software issue or possibly a failing hdd.
 
The hd is a fairly new SSD and I've already run a mem test on it. No issues found. I can get to event viewer but am not familiar with where to look once I open it up. Can you help guide me?
 
What kind of a computer are you running? Have you been overclocking your CPU? I've had hard locks under heavy loading when I didn't have enough voltage set for my CPU.

How did you run memtest for your DRAM? Did you just only run memtest for all your ram installed onto your computer? If you did, I'd recommend only putting in one stick of ram at a time and run memtest on each one.
 
Here are some examples from the event viewer from today. I noticed that under System a couple were listed as "critical" but most are "error". Not sure what the difference is, but I'm sure it's not good. Suggestions for next steps?
 

Attachments

So it looks like you have an APC attached to your system?

I see a few issues with your system.

1. AMD driver issue
2. Windows update issue
3. task misconfiguration

What AMD hardware do you have? Run windows update manually and see what specific error you get. Also need to know what specific tasks are scheduled to run. You may be able to get specific details on those if you highlight them and click on details.
 
I just installed the Radeon R9 380 (although the issue was happening prior to this upgrade). Ran Windows update manually and it said everything was up to date. Not sure what you mean by what specific tasks are scheduled to run. There is nothing that I know of that I schedule (much less know how). Unless I originally had it set up to open Outlook when I started Windows. For some reason that has stopped but I never investigated.
 
What card did you have previous to the 380? Did you install the latest drivers from AMD website or use the drivers from the cd?
Freerunner said:
Not sure what you mean by what specific tasks are scheduled to run.
Click to expand...
Navigate to C:\windows\tasks and see what tasks are listed. You can post a screenshot if you want.
 
I had the 4880 which did not have drivers for Win 10. Yes, I downloaded the latest drivers from the web site. Did not use CD.

upload_2016-5-9_17-40-25.png
 
On a few of those errors, post the screenshot as you see in the following image so we can get a detail on exactly what is going on.

eventviewer.jpg
 
The kernel power error could be anything such as motherboard, psu, etc.

What make and model of power supply do you have?

You may just want to reinstall windows and see what issues you still have.
 
Here is the power supply info. CORSAIR CMPSU-750TX 750W ATX12V / EPS12V SLI Ready CrossFire Ready 80

I can reinstall Windows and I'm assuming I use the function within Win 10, that deletes all of the data. Am I correct?
 
Freerunner said:
I can reinstall Windows and I'm assuming I use the function within Win 10, that deletes all of the data. Am I correct?
Click to expand...

You can try that, but it might just be a good idea to create the installation dvd and reinstall off of that fresh. Up to you. Just write down your existing windows key just in case you need it.
 
Aaaaggghhh! Just when I think I get the hang of this, a wrench is thrown in:) If you think it's better to reinstall off of a dvd, then I'll do it. Can you walk me through the steps in creating it? I do not have any dvd burner software (that I know of). I was just thinking back when you taught me to burn that dvd for the mem test.
 
Use the media creation tool to create the dvd.

http://go.microsoft.com/fwlink/?LinkId=691209

Download the ISO file. During the process, you'll be asked if you want to upgrade this pc or burn media to upgrade a different pc, choose second option to upgrade different pc. When its done just right click on it and click on burn disc image. Windows disc image burner will open up, click on burn to burn the image to dvd. Then boot to the dvd.
 
Hopefully this is the last question. Currently I have the computer set up to boot from hd first then cd drive. Should I change that before moving forward with the above instructions? And should I change the order permanently?
 
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