computer not loading software

[kbkids]

I am trying to install Turbo Tax tonight, and it won't work for some reason. I'm fairly competent with a computer, but I don't have a clue what's wrong.

I tried it through "auto-run" (inserting the disk and letting it start on its own).
It will start with the "Installshield Wizard", user agreement (I agreed), assigned it to a folder, but then when it gets to a section called "searching for components" - I think that's what it said - it just stops.


So I try going through Run - D://Setup.exe - same thing happens.


I tried turning off Norton - thinking maybe it's blocking something - same thing happens.


Turned Norton back on - rebooted computer - tried again - same thing.


We've got Windows XP, and I have noticed on the Minimum System Requirements - Windows 2000 or higher, you must have administrative rights to install or update TurboTax.
Is this my problem? What do I do?

 

[Lax]

You sure it stops and isn't just taking a long time to look for what's already installed? Some computers (even fast ones) take a long time anyway.

 

[kbkids]

Well, I guess that's possible - my computer can be slow at times, especially lately, and even more so when we installed Norton.

I'll try again and just let it sit for awhile and see. The reason I felt it was stopping though was that my CPU just gets quiet (no normal crackling noises, lights are not flashing), and my arrow pointer (can't think of the technical term), which is usually an hourglass sign or sometimes a disk while the computer is working on something, shows the normal arrow sign.

I'll have to try again though and see what happens.

 

[Lax]

Well for 1 if your CPU is crackling that's not normally a good thing. I think you may just mean the HDD is not reading/writing. Also you might want to check your machine for adware/spyware/virus's if it runs slow at times for no reason. I suggest www.trendmicro.com for the virus scan (Run the house call free scan) and download the trial version of Spysweeper and update the defs. and run that to get any spyware/adware it finds. (Other people may suggest Spybot or Ad-Aware but IMO they don't do as well as SS).

 

[weixifan]

We've got Windows XP, and I have noticed on the Minimum System Requirements - Windows 2000 or higher, you must have administrative rights to install or update TurboTax.

I think you DO need the administrative rights to install this, but I don't think that's the source of your particular problem. Log in as a user with admin. rights anyway.

The reason I felt it was stopping though was that my CPU just gets quiet (no normal crackling noises, lights are not flashing)

I thought it was the CPU some years ago too! But that would be your hard disk that's "crackling." The CPU is actually noiseless...

I also run WinXP and believe me, it takes a long time doing things without warning. If you're used to Win98 style where everything stops responding due to just one program crashing, then WinXP's program independency (oftentimes anyway ) will prove to be a little weird. Just wait for a long time and see what happens. Hopefully, the search didn't really freeze but was just taking a really long time.

Hope that helped...

 

[Praetor]

The reason I felt it was stopping though was that my CPU just gets quiet (no normal crackling noises, lights are not flashing)

Thats a very good thing believe me. CPUs arent supposed to make noise so if your's makes nosie, you have a very serious problem