Computer Random Reboots.

M

mejjo1989

New Member
Hi there everyone,

The past few days i have noticed my computer just completely randomly reboots. There is no prior warning before it reboots, it just simply restarts as if i have clicked the restart button myself.

I have looked through the event viewer for information at what might of caused it and this is all i can see:

Kernel-Power The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Intel(R) Management Engine Interface driver has started successfully.
The previous system shutdown at 22:55:29 on ‎02/‎04/‎2016 was unexpected.

These are really the only things that show in the even viewer.
I'm running Windows 10 Home Edition & i'm really surprised at this as i've only had the computer 2 months.
I would also like to point out that i completely factory restored the computer the other day as i have done a lot of research into the problem and nothing had worked for me.

I'm completely lost as to why this might be happening now, Does anyone have any idea? I may have to contact the retailer as its still under warranty but thought i would check here in case this is a known issue or there is a way to fix it.

I've read a lot of people saying it could be a bad PSU, However is that likely with the system being 2 months old? Is there a way to test if the PSU is going bad.

Thank you in advance for any help!
 
This definitely could be due to a bad psu. What is the make and model of it? What are rest of your system specs?
 
Hi,
Thank you for your reply.

I'm not entirely sure what the make / model is of the PSU, I can't remember if the label was on the top when i last had the case open. I will have to look again.
My system specs are as follows:
  • Graphics: GTX 960
  • Hard Drive Storage: 2 Tb
  • Processor: i7-4790
  • RAM Memory: 8 GB
  • Intel Core i7-4790 processor
  • 3.6GHz up to 4GHz max frequency Haswell CPU
  • 2TB SATA 7200rpm harddrive
  • 120GB Solid State Drive
  • 8GB DDR3 1600 Mhz RAM
  • Intel B85 Chipset
  • GeForce GTX 960 2GB graphics card
  • Windows 10
I don't know if this could have any connection, However i've noticed that there is a tapping / click type noise coming from my PC, It sounds like its coming from the HDD area. The only way i can describe the sound is if you lightly tap 2 teaspoons together, This is the type of noise i have. I've also listened online to the click of death sound a HDD would make and i don't think it sounds like that.

It's very strange that it started out of the blue, There were no changes to the computer other than i believe a NVIDIA Graphics Card update. I have since reverted back to the previous driver.
 
You need to verify if the clicking is coming from the HDD. It can make different sounds. If its actually clicking then the drive is failing. If the drive sounds like its grinding then some hdd's will make that noise when there is drive activity. And a failling HDD can cause the system to reboot.
 
Hmm,
I have a spare hard drive here I will swap them and see if it still happens.
One thing I'm wondering, the HDD in the computer does not have Windows installed on it, the SSD has all the windows files etc on.
I've just used the HDD for my games / photos etc.. If the hard drive is the cause, could it still cause these reboots even though Windows is not installed in it?
 
Yes it could. You could actually just disconnect the HDD and use the system and see how it reacts.
 
From my experience this problem is usually one of two things, however bad PSU could also be a possibility. First thing I would check is dust build up. It could cause an overheat which would make the computer shut down. Second, as pointed out, may be a failing hard drive. Either way while you are working on it I would say it is worth it to buy a can of compressed air to clean out dust in the system as should be done once every few months or so. Just keep in mind of you are touching any of the parts in your computer make sure to touch the case or some kind of metal to make sure there is no static because static can fry a chip easily.
 
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