WIndows 10 Computer Reset

Discussion in 'Operating Systems' started by PPBart, Jul 23, 2019.

  1. PPBart

    PPBart Member

    My wife bought a HP laptop last year and rarely fooled with it -- so rarely that she has now forgotten the password. I tried to find a way around that problem and found this YouTube video:

    I followed the steps until got to the "Computer Reset" step. I started that, and now (about 4 hours later) it's up to 42%, and hasn't moved in over an hour. Assuming the reset process is stuck, what do I do now?
  2. johnb35

    johnb35 Administrator Staff Member


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