Computer Turns Off By Itself - Need Help

D

dxhunter

New Member
Hi Guys I need ur help
=========================================================
Two days ago I was playing World of Warcraft and then my PC just restarted by itself (no bluescreens) then after the Windows Logo showed up it ended up resarting again. After that I unplugged my PC and waited for 10min too cool it down for a while. And then turned it On again, So I opened the World of Warcraft again and after 2min it restarted..... So after it worked again I decide to stop opening for a while cause I thought it might be the problem but after browsing the web and listening to some music and watching Youtube, after for 30min of doing that my PC restarted again (no blue screen's).

I used the online Malware and Trojan Scanner, tried installing it and run it and when it comes to 30% of scanning my PC it just turn off.

So then I left my PC idle (my PC runs 40c-50c in Idle state) and slept for 7hours after I woke up I saw my PC restarting.

So I think its not a overheating problem maybe a malware or some shit >_<.

This PC were running fine for 2 yrs and also been playing World of Warcraft for 2 yrs too and now I cant play and fix it.
==========================================================
Update Info (Got it from Everest -Summary-)
*Operating System Microsoft Windows XP Professional
*DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Specs
*CPU Type Intel Pentium 4 630, 3015 MHz (15 x 201)
*Motherboard Name Gigabyte GA-965P-DS3 (3 PCI, 3 PCI-E x1, 1PCI-E x16, 4 DDR2 DIMM, Audio, Gigabit LAN)
*Video Adapter ATI Radeon X1050 Series (256 MB)
*Audio Adapter Realtek ALC888/S/T @ Intel 82801HB ICH8 - High Definition Audio Controller [B-0]
*Disk Drive WDC WD20 00BB-98G SCSI Disk Device (186 GB)
WDC WD80 0BB-56JK SCSI Disk Device (74 GB)
*Network Adapter Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller (192. [ TRIAL VERSION ])
*And 1gig Ram
* 3 Fans all = 4 Fans including Processor Fan ( My processor's Fan is only normal )
==========================================================
Temperature
* 40c-50c Idle State
* 80-90c ( Wow opened with music on )
==========================================================
Here is some Hijack This Log (Pls Look at it and study it, and pls find what the cause of this problem)

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 7:04:37 PM, on 6/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\FlashGet\flashget.exe
C:\WINDOWS\System32\ups.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.com
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\AVP.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DxFiles\Installer\HiJackThis_v2.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKLM\..\Run: [Flashget] C:\Program Files\FlashGet\flashget.exe /min
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [WindowBlinds] C:\Program Files\Stardock\Object Desktop\WindowBlinds\WBInstall32.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

--
End of file - 4882 bytes
==========================================================
 
So I think its not a overheating problem
Click to expand...
Temperature
* 40c-50c Idle State
* 80-90c ( Wow opened with music on )
Click to expand...

And you think it's *not* a heat issue? Do you have good case airflow (lower cool air intake, upper warm air exhaust)? Have you cleaned out any dust inside your case?

I'd grab a can of compressed air, open up the case and blow out all the dust. For good measure, you may want to pull the HSF and re-apply thermal paste, too.
 
Whoa, you shouldn't use the s*** word!

I hear it too much as a HS teacher!

Anyways...
start considering a new PSU.
 
dxhunter,

I'm pretty sure you need a new Power Supply Unit because my computer was doing the same exact thing except I'm not a gamer. Eventually it just wouldn't boot up anymore and I had to go get a new power supply unit.

James
 
Did anyone see imsati's post? Load temps get up to 80-90c under load, that might well be the reason for this... and I honestly don't think this is a PSU issue, it seems that people are just repeating each other's suggestions...
 
Yeah, I AGREE, His temperatures are WAY WAY too high. Even his Idle is too High. 50c Should be the temperature under Load, and even that is a bit High. Blow the thing out. Maybe you should Remove your Heatsink and reapply the Thermal Compound. If you do that, Make sure that ALL, I REPEAT - ALL - of the Old thermal compound is removed. I like to use Alcohol applied to a Soft Rag. Once you have removed the Old stuff, Apply a small Dot of Compound no more than the size of a BB. What i do next is place the Heatsink on the BB of Compound and twist the Heatsink a little to distribute. Then Lock it all down. another solution is that you could switch to AMD and heat wouldn't be a problem anymore.
 
I really don't think AMDs are any better at handling heat than intels, and if they are that's probably because many AMDs are either 90 or 65nm whereas intels are 65 or 45nm and the smaller the numbers go, the lower the heat tolerance... but heat can kill AMDs just as well it can kill intels.
 
hackapelite said:
I really don't think AMDs are any better at handling heat than intels, and if they are that's probably because many AMDs are either 90 or 65nm whereas intels are 65 or 45nm and the smaller the numbers go, the lower the heat tolerance... but heat can kill AMDs just as well it can kill intels.
Click to expand...

I agree.... my AMD sites at 30 to 40C under load..... and so would an intel!
 
And you think it's *not* a heat issue?
Click to expand...

maybe you didn't read the info. carefully, i have been playing WOW for TWO YEARS which means it has been running for 80-90c. P4 runs hot so this is normal.

i'll try to change my PSU now and i will post again if the problem still persists.
 
dxhunter said:
maybe you didn't read the info. carefully, i have been playing WOW for TWO YEARS which means it has been running for 80-90c. P4 runs hot so this is normal.

i'll try to change my PSU now and i will post again if the problem still persists.
Click to expand...

yea but there is more dust build up from 2 years ago, so ur temps r higher rite now then they were wen u first got ur computer. its not good for a computer to run at 80-90c, open ur case up and clean it out then buy another fan
 
Have you got "Automatic Restart" ticked, if so untick it and look for the error message.
 
dxhunter said:
maybe you didn't read the info. carefully, i have been playing WOW for TWO YEARS which means it has been running for 80-90c. P4 runs hot so this is normal.

i'll try to change my PSU now and i will post again if the problem still persists.
Click to expand...


*You* came looking for help, I tried to give it. Running hot or not, 80-90 is quite warm, even for a P4.

Another charming new member from the looks of it... :rolleyes: Glad you fixed the issue, enjoy your stay, FWIW.
 
You must log in or register to reply here.
Back
Top