crashing please help

Discussion in 'Desktop Computers' started by alexandre williams, Sep 4, 2018.

  1. alexandre williams

    alexandre williams New Member

    Messages:
    9
    So my computer has always been fairly unstable for some reason but it never really bugged me and only crashed about once every two months. I decided to upgrade the computer with new ram MB and cpu and it worked great for a week until it just randomly didnt. It would crash on startup no matter what with various errors. I factory reset windows and it worked fine for about 15 mins before crashing with clock watchdog timeout errors My computer has been having many crashing issues. It would crash 15 mins into use under minimal stress (browsing the web) and gave the error clock watchdog timeout or something. Gpu was replaced for a test and problems persisted which leads me to beleive the gpu isn't the entire problem. Ive brought it to microbytes and they reinstalled windows which somehow fixed it despite me and another tech support doing the same with no success so they sent it back to me charged me for doing basically nothing and said the problem was fixed. It was for about a week and then just started having issues again. Not to the same level it would crash games for no reason and sometimes the computer with it. Not all crashes ive had take place in game but only one or two happened when idle. like LOL, monster hunter, hollow knight and many others. I assumed when my gpu was under stress it would crash the computer or the game so i ran a few benchmark tests and gpu stress tests with no results. The drivers have been updated and tested. The ram has been tested with memtest cpu went through burn tests gpu went through burn tests, HDD and SSD went through tests to check health and no problems were found. The mb ram and cpu were replaced right before these errors occured which led me to beleive they could be at fault but even before that there were similar issues but not quite as severe. Sometimes computer just freezes sometimes it blue screens. Bios has been updated and reset this didnt seem to fix anything.
    Most recent crash analyzed by WhoCrashed crash happened while just using chrome to watch youtube : O n Mon 9/3/2018 1:10:04 AM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\MEMORY.DMP
    This was probably caused by the following module: ntkrnlmp.exe (nt!MmProbeAndLockPages+0x12E9)
    Bugcheck code: 0x50 (0xFFFFD90BA968E5D1, 0x0, 0xFFFFF802ECB12AD0, 0xC)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. "

    Specs
    GeForce GTX 980
    Driver version 399.07
    Amd Ryzen 7 2700 eight core processor
    16gb ddr4 ram hytperX
    Mb Asus x370 pro
    boot SSD and an additional 2 HDD and 1 more SSD
    All drives underwent a scan to check for health but when microbytes was testing for some reason they excluded all drives but the boot drive. Microbytes did not give any information on what they did besides reinstall windows so i cannot really tell you much more.
    A crash example that was repeatable was in hollow knight with v-sync off the gpu was around 80-90% usage as it was forcing it to get 500 fps and as a result the computer would freeze for no reason without blue screening or anything gpu temperatures after startup seemed fine but idk how long it takes for them to go back down. Computer was overclocked but when the overclock was removed it persisted overclocked using msi afterburner. (Afterburner was not a high overclock and proved to be stable but just incase after my first crash i completely uninstalled the program.)
    Any help greatly appreciated.
    2 tech guys and i have worked hard on the computer with not much success. Sorry if my writing isnt clear im in a rush. If anything is hard to understand please just ask and i will happily clarify.
     
  2. alexandre williams

    alexandre williams New Member

    Messages:
    9
    Edit PSU is EVGA supernova 850 G2
     
  3. johnb35

    johnb35 Administrator Staff Member

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    40,954
    Do you have any recent dmp files located in this folder?

    c:\windows\minidump

    If so, can you attach them to your posts so I can debug a few?
     
  4. alexandre williams

    alexandre williams New Member

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    9
  5. beers

    beers Moderator Staff Member

    Messages:
    8,071
    What specific RAM kit is it and what speeds are you trying to push?
     
  6. alexandre williams

    alexandre williams New Member

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    9
    It is the hyperX 16gb 2x8 ddr4 ram and it should be running default speeds but i am unsure mind telling me how to check this?
     
  7. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,954
    Debugging said possible memory corruption but you said you ram memtest on it and it passed. Do you know what speed you are running? Download and run cpuz and post a screenshot of the memory and spd tabs.
     
  8. alexandre williams

    alexandre williams New Member

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    9
  9. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,954
    Also, do you have the game league of legends installed? It referenced this file as well. leagueclientuxrender
     
  10. alexandre williams

    alexandre williams New Member

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    Yea i do but does that impact anything? If so could it just be a corrupted install?
     
  11. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,954
    I would need multiple dmp files to debug to verify what is actually causing it but that file was listed in it. Do you have part of the program loading at bootup?
     
  12. beers

    beers Moderator Staff Member

    Messages:
    8,071
    That isn't very specific. It should give you the model in the SPD tab of CPU-Z. Alternatively you could try something like loading the XMP profile in BIOS, and then decreasing the frequency to like 2400 or 2133 and testing.

    To which version?
     
  13. Agent Smith

    Agent Smith Well-Known Member

    Messages:
    3,328
    Can you remember back to the time you brought your computer back home and what programs and other crap you reinstalled? This is more than likely your vector. It's software or a driver conflict. If you can remember that, then uninstall all of that up to and including any games, then go back and reinstall each item one by one until the crash happens again.

    I don't think this is hardware related given the fact you damn near replaced everything in your PC and Whocrashed indicates a driver. So it's a process of software elimination. At least that's what I'd do.
     
  14. alexandre williams

    alexandre williams New Member

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    Yea I thought it think it could be software also but i dont know what would cause that. I have a few games on my computer like as mentioned LOL but these games are used by many people and therefore should not crash with perfectly fine hardware. The problem persisted after a clean install of windows and the games and nothing out of the ordinary was installed either all common programs and games that should work on a system such as mine. Ive also tried reinstalling for a second time most of my drivers and uninstalling and reinstalling games to little success.
     
  15. alexandre williams

    alexandre williams New Member

    Messages:
    9
    As i reset my computer recently i dont actually have any more dmp files i can provide but next time it crashes i hope you'll still be available to help me.
     
  16. alexandre williams

    alexandre williams New Member

    Messages:
    9
    My bios has been updated the manufacturers newest version on their website via USB. Im not actually sure of my ram model aside from what ive already mentioned but if someone would like to tell me how to check this id be happy to do so.
     
  17. Agent Smith

    Agent Smith Well-Known Member

    Messages:
    3,328

    Don't assume your software should play nice will. Independently test each install until a crash happens. It could even be a combination of one program and another causing a DLL conflict.
     

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