default profile error

M

mikeblom13

Member
After turning on my computer and logging in, my desktop background turned completely black, lost some icons, and an error message showed up at the bottom of my screen,
USER PROFILE SERVICE
You have logged on with the default profile for the system. Please see the
event log for details or contact your administrator.

I did check the event log for around that time. It said
The MBAMScheduler service has failed to start due to
following error: The system cannot find the file specified


Along with the black screen, if I go into Computer>Documents, all my files are gone along with any pictures that I had saved. I have checked and as far as I can tell I anm still ' running as Administrator' if that helps. Its not in my specs but I'm running Win7 64-bit

Any advice on how to correct this and just as important, how did this happen?

Thank you.
 
I would assume your infected. Mbam is malwarebytes software. Try booting to safe mode and see what happens. Does malwarebytes work?
 
Thanks for the quick reply.

I forgot to mention in my original post that I did try using SYSTEM RESTORE and didn't help.

I booted up in SAFE MODE and got this message.
System Restore did not complete sucessfully. Your computers files and settings were
not changed.

Details:
System Restore could not access a file. this is probably because an anti-virus
program is running on the computer. Temporarly disable your antivirus program
and retry SYSTEM RESTORE.
An unspecified error occured during SYSTEM RESTORE. (0x80070005)
You can try System Restore again and choose a different restore point. If
you continue to see this error, you can try an advanced recovery method.

So, what I should do is this, before I go back in SAFE Mode, disable MalwareByes, AVAST anti-Virus and MSE, or just MalwareBytes? Then go back to SafeMode and see what happens?
 
Can you uninstall malwarebytes in safe mode and then boot back into regular mode and see what happens.
 
Did what you suggested and at start-up on my black desktop if I click on Chrome to open my home page I get a security warning that won't let me open anything on my desktop.

I'm posting this in safe mode.
 
Is the date and time correct? If not, then that will cause issues with your internet browser. I'm still assuming you are infected. If you can download a program and transfer it to this computer with a flash drive then do the following.

Download and Run ComboFix
If you already have Combofix, please delete this copy and download it again as it's being updated regularly.
  • Download this file here :

    Combofix

  • When the page loads click on the blue combofix download link next to the BleepingComputer Mirror.
  • Save the file to your windows desktop. The combofix icon will look like this when it has downloaded to your desktop.

    cf-icon.jpg
  • We are almost ready to start ComboFix, but before we do so, we need to take some preventative measures so that there are no conflicts with other programs when running ComboFix. At this point you should do the following:

  • Close all open Windows including this one.
  • Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix. Instructions on disabling these type of programs can be found here.
    Once these two steps have been completed, double-click on the ComboFix icon found on your desktop. Please note, that once you start ComboFix you should not click anywhere on the ComboFix window as it can cause the program to stall. In fact, when ComboFix is running, do not touch your computer at all. The scan could take a while, so please be patient.
  • Please click on I agree on the disclaimer window.
  • ComboFix will now install itself on to your computer. When it is done, a blue screen will appear as shown below.

    cf-preparing.jpg

  • ComboFix is now preparing to run. When it has finished ComboFix will automatically attempt to create a System Restore point so that if any problems occur while using the program you can restore back to your previous configuration. When ComboFix has finished creating the restore point, it will then backup your Windows Registry as shown in the image below.

    erunt.jpg

  • Once the Windows Registry has finished being backed up, ComboFix will attempt to detect if you have the Windows Recovery Console installed. If you already have it installed, you can skip to this section and continue reading. Otherwise you will see the following message as shown below:

    recovery-console-prompt.jpg

  • At the above message box, please click on the Yes button in order for ComboFix to continue. Please follow the steps and instructions given by ComboFix in order to finish the installation of the Recovery Console.
  • Please click on yes in the next window to continue scanning for malware.
  • ComboFix will now disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection.
  • ComboFix will now start scanning your computer for known infections. This procedure can take some time, so please be patient.
  • While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to their previous settings. You will also see the text in the ComboFix window being updated as it goes through the various stages of its scan. An example of this can be seen below.

    still-scanning-clockchanges.jpg

  • When ComboFix has finished running, you will see a screen stating that it is preparing the log report.
  • This can take a while, so please be patient. If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt.
  • When ComboFix has finished, it will automatically close the program and change your clock back to its original format. It will then display the log file automatically for you.
  • Now you just click on the edit menu and click on select all, then click on the edit menu again and click on copy. Then come to the forum in your reply and right click on your mouse and click on paste.

If for some reason, if you try to run a program or open a file and you get an error message saying "illegal operation attempted on a registry key that has been marked for deletion", please just reboot your pc and you'll be fine.


In your next reply please post:

The ComboFix log
 
OK, before I go and do everything in your last post, I got system restore to work. I set a date for about a week ago and everything came back just as it was a few days ago.

So what should I do now? Leave it alone or find out what the problem is that caused this in the first place.
 
Run a scan with malwarebytes to see if it detects anything. If it does, post the log from it.
 
Try reinstalling it. If it still won't work then follow my previous post and run combofix.
 
I'm not second guessing you, but we did that an hour ago and I lost everything as I stated in a couple of post previous. If worse comes to worse, I can always go back to system restore again, do you agree?
 
Sorry, i'm not feeling the greatest right now, stomach pains for some reason. Run combofix for now and post the results.
 
ComboFix 14-04-06.01 - Mike 04/06/2014 20:18:45.1.4 - x64
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.8109.6268 [GMT -5:00]
Running from: c:\users\Mike\Desktop\ComboFix.exe
AV: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
AV: Microsoft Security Essentials *Disabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Microsoft Security Essentials *Disabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\SysWow64\Cache
.
.
((((((((((((((((((((((((( Files Created from 2014-03-07 to 2014-04-07 )))))))))))))))))))))))))))))))
.
.
2014-04-07 01:22 . 2014-04-07 01:22 -------- d-----w- c:\users\test\AppData\Local\temp
2014-04-07 01:22 . 2014-04-07 01:22 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-04-06 23:58 . 2014-02-20 16:15 1031560 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{F663162C-F0B7-49E9-AC90-62EFE08B64BE}\gapaengine.dll
2014-04-06 23:58 . 2014-03-07 04:43 10521840 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{3F856840-932D-40F6-8CBB-539635786E7B}\mpengine.dll
2014-04-01 18:20 . 2014-02-20 16:15 1031560 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{E31313E0-B766-4854-BF83-A7976BC155B8}\gapaengine.dll
2014-03-20 17:52 . 2014-04-06 23:46 -------- d-----w- c:\users\Mike\AppData\Local\TA_Software
2014-03-20 17:26 . 2014-03-20 17:26 -------- d-----w- c:\users\Mike\AppData\Local\IsolatedStorage
2014-03-20 17:26 . 2014-03-20 17:26 -------- d-----w- c:\users\Mike\AppData\Local\GMap.NET
2014-03-12 13:31 . 2014-03-12 13:31 -------- d-----w- c:\users\Default\AppData\Roaming\TuneUp Software
2014-03-12 13:19 . 2014-02-04 02:32 1424384 ----a-w- c:\windows\system32\WindowsCodecs.dll
2014-03-12 13:19 . 2014-02-04 02:32 624128 ----a-w- c:\windows\system32\qedit.dll
2014-03-12 13:19 . 2014-02-04 02:04 1230336 ----a-w- c:\windows\SysWow64\WindowsCodecs.dll
2014-03-12 13:19 . 2014-02-04 02:04 509440 ----a-w- c:\windows\SysWow64\qedit.dll
2014-03-08 20:30 . 2014-03-08 20:30 -------- d-----w- c:\users\Mike\AppData\Local\Microsoft Help
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-03-19 15:08 . 2013-11-27 03:29 578256 ----a-w- c:\programdata\Microsoft\ClickToRun\{9AC08E99-230B-47e8-9721-4577B7F124EA}\integrator.exe
2014-03-19 02:33 . 2013-11-25 02:54 90015360 ----a-w- c:\windows\system32\MRT.exe
2014-03-12 01:26 . 2013-11-25 21:45 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2014-03-12 01:26 . 2013-11-25 21:45 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2014-02-24 15:31 . 2013-12-07 00:20 50976 ----a-w- c:\windows\system32\drivers\avgtpx64.sys
2014-02-20 16:15 . 2013-11-26 15:08 1031560 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2014-01-19 07:33 . 2013-11-24 18:02 270496 ------w- c:\windows\system32\MpSigStub.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
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[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]
2014-03-14 20:30 3461144 ----a-w- c:\program files (x86)\AVG SafeGuard toolbar\18.0.0.250\AVG SafeGuard toolbar_toolbar.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
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[HKEY_CLASSES_ROOT\clsid\{95b7759c-8c7f-4bf1-b163-73684a933233}]
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[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro1 (ErrorConflict)]
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[HKEY_CLASSES_ROOT\CLSID\{8BA85C75-763B-4103-94EB-9470F12FE0F7}]
2014-03-19 15:10 1728216 ----a-w- c:\program files\Microsoft Office 15\root\office15\GROOVEEX.DLL
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[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro2 (SyncInProgress)]
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2014-03-19 15:10 1728216 ----a-w- c:\program files\Microsoft Office 15\root\office15\GROOVEEX.DLL
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[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro3 (InSync)]
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[HKEY_CLASSES_ROOT\CLSID\{E768CD3B-BDDC-436D-9C13-E1B39CA257B1}]
2014-03-19 15:10 1728216 ----a-w- c:\program files\Microsoft Office 15\root\office15\GROOVEEX.DLL
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[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
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"iTunesHelper"="e:\itunes\iTunesHelper.exe" [2014-02-21 152392]
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[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 0 (0x0)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
"PromptOnSecureDesktop"= 0 (0x0)
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[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ PDBoot.exe\0autocheck autochk *
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[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
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R2 AVGIDSAgent;AVGIDSAgent;c:\program files (x86)\AVG\AVG2014\avgidsagent.exe;c:\program files (x86)\AVG\AVG2014\avgidsagent.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 MBAMScheduler;MBAMScheduler;e:\malwarebytes' anti-malware\mbamscheduler.exe;e:\malwarebytes' anti-malware\mbamscheduler.exe [x]
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R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys;c:\windows\SYSNATIVE\DRIVERS\NisDrvWFP.sys [x]
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R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
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S1 Avgdiska;AVG Disk Driver;c:\windows\system32\DRIVERS\avgdiska.sys;c:\windows\SYSNATIVE\DRIVERS\avgdiska.sys [x]
S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdrivera.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsdrivera.sys [x]
S1 Avgldx64;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgldx64.sys [x]
S1 Avgtdia;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdia.sys;c:\windows\SYSNATIVE\DRIVERS\avgtdia.sys [x]
S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx64.sys;c:\windows\SYSNATIVE\drivers\avgtpx64.sys [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]
S2 avgwd;AVG WatchDog;c:\program files (x86)\AVG\AVG2014\avgwdsvc.exe;c:\program files (x86)\AVG\AVG2014\avgwdsvc.exe [x]
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S2 vToolbarUpdater18.0.0;vToolbarUpdater18.0.0;c:\program files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.0.0\ToolbarUpdater.exe;c:\program files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.0.0\ToolbarUpdater.exe [x]
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S3 IntcDAud;Intel(R) Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
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S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
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[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2014-03-15 15:35 1150280 ----a-w- c:\program files (x86)\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe
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Contents of the 'Scheduled Tasks' folder
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2014-04-07 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-11-25 01:26]
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2014-04-07 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
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2014-04-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
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--------- X64 Entries -----------
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[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{31ad400d-1b06-4e33-a59a-90c2c140cba0}]
2010-11-05 01:57 444752 ----a-w- c:\windows\System32\mscoree.dll
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[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro1 (ErrorConflict)]
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2014-03-19 15:10 2333400 ----a-w- c:\program files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
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[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro2 (SyncInProgress)]
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2014-03-19 15:10 2333400 ----a-w- c:\program files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
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[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro3 (InSync)]
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[HKEY_CLASSES_ROOT\CLSID\{E768CD3B-BDDC-436D-9C13-E1B39CA257B1}]
2014-03-19 15:10 2333400 ----a-w- c:\program files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
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[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
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------- Supplementary Scan -------
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uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\program files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\program files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{85EAB08C-D86A-4B4C-9C8D-3B0D8F936FE8}: DhcpNameServer = 192.168.1.254
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- - - - ORPHANS REMOVED - - - -
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Wow6432Node-HKCU-Run-AVG-Secure-Search-Update_1113a - c:\users\Mike\AppData\Roaming\AVG 1113a Campaign\AVG-Secure-Search-Update-1113a.exe
Wow6432Node-HKU-Default-RunOnce-SPReview - c:\windows\System32\SPReview\SPReview.exe
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
ShellIconOverlayIdentifiers-{472083B0-C522-11CF-8763-00608CC02F24} - (no file)
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--------------------- LOCKED REGISTRY KEYS ---------------------
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[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
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[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
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@="IFlashBroker5"
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[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
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[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
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@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
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[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-04-06 20:23:19
ComboFix-quarantined-files.txt 2014-04-07 01:23
.
Pre-Run: 59,664,687,104 bytes free
Post-Run: 59,143,139,328 bytes free
.
- - End Of File - - D4255460C6EEAA75DE1F9983456A2A38
8F558EB6672622401DA993E1E865C861
 
I don't see anything there. I do see that you have 2 active virus scanners though. You have AVG and MSE, you need to get rid of one of them. How is the system running?
 
It seems to be running fine other than Malware-Bytes is still giving me that error message. Should I go ahead and uninstall then re-install it?
I'll get rid of MSE. Now should that be completly unistalled or just disable it?
 
Sorry, had to run an errand real quick. Go ahead and uninstall MSE and try uninstalling Malwarebytes, reboot and then reinstall it. I'm going to bed so will check in tomorrow.
 
I uninstalled MSE.
I also un-installed Mal-Bytes. After the install was complete, I ran a full scan without any errors showing up. For one reason or another after the new install, I can't enable the protection tab. I'm using a Pro version and contacted their website and now awaiting an answer from them.

Again, everything seems to be running fine for now. Two questions though, any idea of what might of caused all of this and would it be a good idea to create a restore point using today as a good time?

This is about the 3rd or 4th time you or another mod have pulled me out of a hole and I want to think you again. You guys are the best!!
 
OK, I did get Mal-Byts to work.
It did pull up some errors but I have no idea of how to post them on here if you needed to look at them.
 
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