i cant figure out how u found their support helpful ive sat on the phone numerous times for hours with them arguing that they are wrong. for example my buddies ma called and asked for help told them she needed a wireless card for her sons laptop to connect to the netgear wireless G router she got from them which she payed 120 for and it sells for like 45 at walmart and cheaper on newegg lol, but ne ways they tell her ok this is the one u need its another 120 bucks she dont know a lick about computer stuff so she says ok charge it. they get it and cant figure out why it wont connect. so they call me over there dell told her to order a verizon wireless mobile internet card lol so we call dell the guy is trying to tell me its the right card when clearly its not so then he says well idk let me transfer u to some1 else this guy says let me use remote desktop to check so ok and he tells me its the right one. needless to say after 1.5 hrs of arguing they say just send it back we will credit ur account, then we went and bought the right one.. next was my aunts brand new dell laptop used for a month and quit working, she calls dell sits on the phone for 6 hrs they still dont know whats wrong well she calls me i go look at it run some diagnostics programs from a bootable cd such as memtest and stuff well come to find out the ram is bad and so is the hard drive.. well we call dell and they keep telling me that its not that its user error so i began to get a bit frustrated and raise my voice after yellin at him he says u seem to know what ur talkin about, then says well the warranty she has is phone support not hardware replacement well after an hour of arguing dell sent a box and we sent the laptop and got the 1300 dollars back. and now she has a perfect working HP laptop. so that is why i cant understand how u think they have good support when the support they have are a bunch of turd nuggets