Dell Studio 1558 no optical or virtual drives detected

D

dodgy darren

New Member
Hi all,

I recently bought a Dell Studio 1558 and everything was going fine until a few days ago, when all of the disk drives -- optical and virtual (ones mounted by Daemon Tools) -- have disappeared from My Computer; it just shows the Local Disk. Also, CD's or DVD's aren't being read and won't eject until I restart. My specs, if they're needed, are as follows:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
System Manufacturer: Dell Inc.
System Model: Studio 1558
BIOS: Ver 1.00 BIOS A08 PARTTBLr
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
DirectX Version: DirectX 11
Card name: ATI Mobility Radeon HD 5470
Display Memory: 2736 MB
Dedicated Memory: 1014 MB
Shared Memory: 1722 MB

In the Device Manager window, it also has this, which confused me:

drives.png


If anyone needs any more specs or screenshots or whatever, let me know and I'll see what I can do. Cheers!
 
Thanks for your reply. When I run the tool and it shows this:

troubleshoot1.png


I can hover over each one and it says the name of the drive so I select the DVD drive and click Next. It does all the relevant checks etc. then shows this:

troubleshoot2.png


I also tried the device troubleshooting tool on Control Panel, but still no luck :/
 
Try this then.

1.Click Start

2.In the search box type regedit, and then hit enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
3.In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

4.In the right pane, click UpperFilters. You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
5.On the Edit menu, click Delete.
6.When you are prompted to confirm the deletion, click Yes.
7.In the right pane, click LowerFilters.
8.On the Edit menu, click Delete.
9.When you are prompted to confirm the deletion, click Yes.
10.Exit Registry Editor.
11.Restart the computer.

If this don't work, you may have to unisntall daemon tools temporarily too see if it fixes the issue.
 
Good to hear.

We don't close thread just because issue is solved. Some forums do that but we don't.
 
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