1. You can download a new firmware and try it yerself. Look at the manufacturers website for that
2. If you've got burner problems, what you might need to do is to uninstall the drive from Windows, reboot and let Windows automatically reinstall the device for you. To do so, (1) Control Panel, (2) System, (3) Hardware, (4) Device Manager, (5) Expand the DVD/CD-ROM Drives entry, right click on thr troublesome drive and uninstall it. Now simply reboot and let Windows try and repair itself.