E-mail opening up My documents folder?

irishluck

irishluck

Member
I think im using Microsoft outlook 2003, if not then its express

Either way, when I open up an e-mail and click on a link in the e-mail, the My documents folder opens up and then the link opens up in the browser like its suppose too. but im not understanding why its opening up the my documents folder first?

Anyone ever heard of this?

Im using windows xp and my main browser is firefox
 
When did this start happening or has it done it from the beginning? Have you tried doing a system restore back to a day before this started happening?
 
honestly im not sure when it happened, my boss just mentioned something about it to me today. its on his computer, but he says its been doing it for awhile, use to never do it, just started doing it randomly.
 
First thing to do would be to run some malware scans and make sure its not malware related.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
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