Emails don't open up files, need your help badly!

E

EWC88

Member
So my is having a issue with her brand new computer. We loaded Mircrosoft Word 07 on it since she needs it for being a teacher, and it works great. But the issue is, she'll get emails on her school website (she's in college finishing up something) and her teacher sent her a attach file, she goes to open it, and, first Works Word Processor pops up and then a box pops up saying it can't open.

Now I went on my laptop that has 07 Word and went under her email and was able to open it up in Word with no issue. I tried to then email it from my laptop and it still doesn't work for her.


What is the issue?
 
Does she have Microsoft Works or Microsoft Word installed on her computer? If its a word document then works won't open it, she needs word. You might want to try downloading Open Office as it will open word files, but not sure about the new 2007 format of docx files compared to doc files.
 
She has Microsoft Office Home and Student 2007 that came with, Word 2007, Excel 2007, Power Point 07, and OneNote 2007.

Now when she first got her computer and we hooked it up it worked. But then something happened with the computer, and HP replaced the whole tower for us. So we installed it again and ever since then it doesn't do it now.
 
Sounds like the file associations may need to be fixed or you need to reinstall microsoft office.
 
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