error help please

coddie

coddie

New Member
i managed to get some sort of spyware on my pc and went through the stickies in the security forrum. i d/l spy bot and avg spyware removal. i tried a full system scan with avg and near the end of completion got an error telling me that it had to shut down, also the same with norton full scan and also an error. before i had scanned for spyware i tried to go into add/remove programs but i got this msg
error.jpg

after removing the spyware which i found with spybot i thought this may have fixed it but it has not. i dont know whether it is a security issue or a software issue so posted it here. hopefully someone can help.
 
That's not a spyware being seen there. The runadll.dll is an MS driver used for the system restore process. To correct this you have to first turn off the system restore feature since some change was made to the Windows environment on the hard drive like a repair install from the initial partitioning, formatting, and installation of Windows.

This is caused by a change to the primary boot partition itself. Once you turn off the system restore feature and Windows is running normally you can go back and turn it back on. You will of course have to wait for new restore points to be created byk Windows since the current ones will be deleted. For additional information go to http://articles.techrepublic.com.com/5100-1035_11-5225409.html
 
the error appears when im trying to get into add/remove programs. i did try waht was on that link but it didnt work. the error seemed to only appear after my pc was infected with malware/spyware. thats why i thought it might have something to do with that
 
One option to see the repair of system files like this will require having a Windows disk onhand. Since 98 Windows has included the system file checker. This starts off by verifying the default Windows files and will repair/replace any found damaged or missing. You simply type "sfc /scannow" in at the Run prompt off of the Start menu to get that going.

The link there was hopefully a good reference to hang onto for this type of problem regardless. It clearly points to the message seen as having not being directly caused by any form of virus/spyware/adware/trojan. However you most likely saw something else damaged or removed at that time. Try the sfc tool there to see if this corrects the problem.
 
i dont have the windows disk. i bought my pc from dell and they neer supplied one with it. why? i dont know:confused:
 
thanks very much for the help and your time pc eye. its working fine now again. i ran spy bot again before i went to bed last night. i found two or three more instances of spyware and deleted them. when i turned on the pc this morning the dfirst thing i checked was add/remove programs and it worked fine. i dont know how but i reckon whatever spyware i had was somehow blocking me from getting into add/remove programs. it had installed a toolbar in IE and maybe was blocking the deletion of that. i dunno, thats my theory anyway :)
i think i should still get that disk from dell anyway just in case.
 
Another thing you may want to get running on your system is a good little freeware that makes Spybot S&D worthless. There are actually a few others that seem to do better. But the one I can refer you to also includes a personal firewall. Spyware Terminator will be slightly annoying like any other firewall prompting you to allow or deny any new to it's lists of yes and no items. But it will also point you to "something" new that you don't want. http://www.spywareterminator.com/

AVG 7.5 is a free edition of Grisoft's antivirus along with a new companion formerly known as Ewido now called AVG Anti-Spyware Remover. Those are both free to download from http://free.grisoft.com/doc/5390/lng/us/tpl/v5#avg-anti-spyware-free

Between these you will have a little more added protection while none is ever 100% against all types of "uninvited guests" like the ones you found there. IE 7 is another consideration if you still have IE 6 installed. That or deciding on another browser like Firefox 2.0 from http://www.mozilla.com/en-US/firefox/ will certainly help keep pests from getting their way so to speak.
 
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