Discussion in 'Computer Security' started by sugees69, Jan 2, 2011.

  1. sugees69

    sugees69 New Member

    Hi. I am trying to get rid of this nasty program called SpyDefender. It is claiming that there are worms and other things on my friends computer and I know it is not true. The anti-virus he is using is AVG Pro, that does not come with bugs. I am surprised though that it did not provent this program from downloading. This program SpyDefender has hijacked my friends computer. How can I remove it without it doing damage to the computer? I was going to try SpyHunter, but when I tried to install it, the computer said that it was missing the "ExecutionGuard.dll". I Would be so gratful for any help.
    Last edited: Jan 2, 2011
  2. johnb35

    johnb35 Administrator Staff Member

    Providing you can download and run programs, do the following.

    Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
    • Once the program has loaded, select Perform quick scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

    If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

    Download the HijackThis installer from here.
    Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

    Click Do a system scan and save a logfile

    Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

    Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log

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