Explorer and Firefox dont work after "update"

[Lindgren26]

Step 1,Neighbor needed to update windows explorer. I tried installing firefox. Firefox wouldn't connect to the internet, but the old explorer would.

Step 2, I thought I would go to the microsoft site and dload the newest windows explorer. Now explorer and firefox cant connect to the internet.

Step3, I thought it was a firewall issue. So I turned off the windows firewall. still nothing works

Step 4, added explorer and firefox to the "excetions list" and still nothing.

Step 5, I went through all the settings looking for some button that seemed relevent to my issue- NOTHING....

Any Ideas? This seems like a firewall issue or maybe a setting to new software... He is running XP...

thanks in advance

 

[johnb35]

First thing is you need to separate Windows Explorer(which is used to browse your computer) from Internet Explorer(which is used to browse the internet), which are 2 totally different things.

This is either a proxy setting issue or the machine is infected or its internet provider issue. How is this machine connected to the internet?

 

[Lindgren26]

First thing is you need to separate Windows Explorer(which is used to browse your computer) from Internet Explorer(which is used to browse the internet), which are 2 totally different things.

This is either a proxy setting issue or the machine is infected or its internet provider issue. How is this machine connected to the internet?

Ha, you are correct sir; Internet explorer...
The machine is plugged directly into a qwest modem. Not wireless.

 

[johnb35]

Open a command prompt and type this

ipconfig /all

then press enter.

making sure there is a space between the G and the /

Then list what it has for ip address, default gateway and dns servers.

 

[Lindgren26]

Open a command prompt and type this

ipconfig /all

then press enter.

making sure there is a space between the G and the /

Then list what it has for ip address, default gateway and dns servers.

I typed ipconfig /all and the black box that should contain the IP, DNS, and gateway numbers pops up, but only for a split second... Am I doing something wrong? He has active internet there, it is connected... hmm

 

[johnb35]

If running xp then click on start, click on run, type cmd hit ok. Then type the ipconfig /all. If Vista or 7 then click start and in the search bar type cmd hit enter.