Facebook homepage disapears.

Stattovic

Stattovic

Member
When I go onto my facebook page my home page keeps disappearing. It shows briefly then nothing apart from the left side bar with groups I have joined and the right saide bar with the chat friends.

It happened like that a couple of weeks ago but came back to normal after rebooting the computer. If I go on another group it shows fine.

Very puzzling,

Could someone please advise. 100 people viewed, still no reply, does anyone have any idea ?

Many thanks
 
Last edited:
Would help to know what browser you are using. Try a different browser. Could also be a Flash problem.

I use Pale Moon.
 
I would suggest running the following to see if yo have any malware on your system. Most of the time, this is a browser addon issue.

1.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

2.

Please download Junkware Removal Tool to your desktop.

•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.

3.

Please download Malwarebytes' Anti-Malware and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

Please post the log that Malwarebytes displays on your screen.

4.

Download OTL to your Desktop


•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.

then post the logs from the following 4 programs.

1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL
 
What else can I do ?

Okedokey said:
You need to do EXACTLY what John has prescribed, in order and follow the instructions to the letter, otherwise it is difficult for him to help. The instructions are there for a reason ;)
Click to expand...

I followed John's instruction one by one to the letter.

Still by facebook homepage disappears.

What else can I do ?
 
It would help to show the logs they showed. OTL doesn't remove anything, it's just a detailed log of different things on your system. You may still be infected, have a bad browser addon, etc... I need to see the logs.
 
The AD AWARE Log File

johnb35 said:
It would help to show the logs they showed. OTL doesn't remove anything, it's just a detailed log of different things on your system. You may still be infected, have a bad browser addon, etc... I need to see the logs.
Click to expand...

# AdwCleaner v4.107 - Report created 14/01/2015 at 15:01:56
# Updated 07/01/2015 by Xplode
# Database : 2015-01-13.2 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : Victor - VICTOR-70
# Running from : C:\Users\Victor\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\globalUpdate
Folder Deleted : C:\Program Files (x86)\predm
Folder Deleted : C:\Program Files (x86)\EZ Software Updater
Folder Deleted : C:\Program Files (x86)\Flwsrf
Folder Deleted : C:\Users\Victor\AppData\Local\globalUpdate
Folder Deleted : C:\Users\Victor\AppData\Roaming\AnyProtectEx
Folder Deleted : C:\Users\Victor\AppData\Roaming\DigitalSites
Folder Deleted : C:\Users\Victor\AppData\Roaming\Nosibay
Folder Deleted : C:\Users\Victor\Documents\Optimizer Pro
File Deleted : C:\Users\Victor\AppData\Roaming\Bubble Dock.boostrap.log
File Deleted : C:\Users\Victor\AppData\Roaming\WindApp.boostrap.log
File Deleted : C:\Users\Victor\AppData\Roaming\Bubble Dock.installation.log

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp
Key Deleted : HKLM\SOFTWARE\vi-viewSoftware

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416


-\\ Mozilla Firefox v35.0 (x86 en-US)


-\\ Pale Moon v25.1.0 (en-US)


-\\ Google Chrome v


-\\ Opera v0.0.0.0


*************************

AdwCleaner[R0].txt - [7093 octets] - [29/08/2014 12:39:37]
AdwCleaner[R1].txt - [1031 octets] - [29/08/2014 12:47:05]
AdwCleaner[R2].txt - [1152 octets] - [29/08/2014 12:55:20]
AdwCleaner[R3].txt - [27047 octets] - [16/12/2014 21:23:37]
AdwCleaner[R4].txt - [3073 octets] - [01/01/2015 14:48:52]
AdwCleaner[R5].txt - [3133 octets] - [01/01/2015 20:32:48]
AdwCleaner[R6].txt - [1435 octets] - [01/01/2015 20:57:13]
AdwCleaner[R7].txt - [2346 octets] - [14/01/2015 14:56:10]
AdwCleaner[S0].txt - [6687 octets] - [29/08/2014 12:42:36]
AdwCleaner[S1].txt - [1099 octets] - [29/08/2014 12:50:23]
AdwCleaner[S2].txt - [26012 octets] - [16/12/2014 21:28:16]
AdwCleaner[S3].txt - [3026 octets] - [01/01/2015 20:38:00]
AdwCleaner[S4].txt - [1498 octets] - [01/01/2015 21:04:21]
AdwCleaner[S5].txt - [2295 octets] - [14/01/2015 15:01:56]

########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt - [2355 octets] ##########
# AdwCleaner v4.207 - Logfile created 22/06/2015 at 18:20:52
# Updated 21/06/2015 by Xplode
# Database : 2015-06-21.2 [Server]
# Operating system : Windows 8.1 (x64)
# Username : Victor - VICTOR-70
# Running from : C:\Users\Victor\Downloads\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17840


-\\ Mozilla Firefox v37.0.2 (x86 en-GB)


-\\ Pale Moon v25.5.0 (en-US)


*************************

AdwCleaner[R0].txt - [11522 bytes] - [29/08/2014 13:39:37]
AdwCleaner[R1].txt - [14168 bytes] - [29/08/2014 13:47:05]
AdwCleaner[R2].txt - [3155 bytes] - [29/08/2014 13:55:20]
AdwCleaner[R3].txt - [28664 bytes] - [16/12/2014 22:23:37]
AdwCleaner[R4].txt - [4699 bytes] - [01/01/2015 15:48:52]
AdwCleaner[R5].txt - [4732 bytes] - [01/01/2015 21:32:48]
AdwCleaner[R6].txt - [1435 bytes] - [01/01/2015 21:57:13]
AdwCleaner[R7].txt - [2346 bytes] - [14/01/2015 15:56:10]
AdwCleaner[S0].txt - [10980 bytes] - [29/08/2014 13:42:36]
AdwCleaner[S1].txt - [9146 bytes] - [29/08/2014 13:50:23]
AdwCleaner[S2].txt - [27920 bytes] - [16/12/2014 22:28:16]
AdwCleaner[S3].txt - [4653 bytes] - [01/01/2015 21:38:00]
AdwCleaner[S4].txt - [3131 bytes] - [01/01/2015 22:04:21]
AdwCleaner[S5].txt - [3902 bytes] - [14/01/2015 16:01:56]

########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt - [3961 bytes] ##########
 
# AdwCleaner v4.107 - Report created 14/01/2015 at 15:01:56
# Updated 07/01/2015 by Xplode
# Database : 2015-01-13.2 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : Victor - VICTOR-70
# Running from : C:\Users\Victor\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\globalUpdate
Folder Deleted : C:\Program Files (x86)\predm
Folder Deleted : C:\Program Files (x86)\EZ Software Updater
Folder Deleted : C:\Program Files (x86)\Flwsrf
Folder Deleted : C:\Users\Victor\AppData\Local\globalUpdate
Folder Deleted : C:\Users\Victor\AppData\Roaming\AnyProtectEx
Folder Deleted : C:\Users\Victor\AppData\Roaming\DigitalSites
Folder Deleted : C:\Users\Victor\AppData\Roaming\Nosibay
Folder Deleted : C:\Users\Victor\Documents\Optimizer Pro
File Deleted : C:\Users\Victor\AppData\Roaming\Bubble Dock.boostrap.log
File Deleted : C:\Users\Victor\AppData\Roaming\WindApp.boostrap.log
File Deleted : C:\Users\Victor\AppData\Roaming\Bubble Dock.installation.log

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp
Key Deleted : HKLM\SOFTWARE\vi-viewSoftware

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416


-\\ Mozilla Firefox v35.0 (x86 en-US)


-\\ Pale Moon v25.1.0 (en-US)


-\\ Google Chrome v


-\\ Opera v0.0.0.0


*************************

AdwCleaner[R0].txt - [7093 octets] - [29/08/2014 12:39:37]
AdwCleaner[R1].txt - [1031 octets] - [29/08/2014 12:47:05]
AdwCleaner[R2].txt - [1152 octets] - [29/08/2014 12:55:20]
AdwCleaner[R3].txt - [27047 octets] - [16/12/2014 21:23:37]
AdwCleaner[R4].txt - [3073 octets] - [01/01/2015 14:48:52]
AdwCleaner[R5].txt - [3133 octets] - [01/01/2015 20:32:48]
AdwCleaner[R6].txt - [1435 octets] - [01/01/2015 20:57:13]
AdwCleaner[R7].txt - [2346 octets] - [14/01/2015 14:56:10]
AdwCleaner[S0].txt - [6687 octets] - [29/08/2014 12:42:36]
AdwCleaner[S1].txt - [1099 octets] - [29/08/2014 12:50:23]
AdwCleaner[S2].txt - [26012 octets] - [16/12/2014 21:28:16]
AdwCleaner[S3].txt - [3026 octets] - [01/01/2015 20:38:00]
AdwCleaner[S4].txt - [1498 octets] - [01/01/2015 21:04:21]
AdwCleaner[S5].txt - [2295 octets] - [14/01/2015 15:01:56]

########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt - [2355 octets] ##########
# AdwCleaner v4.207 - Logfile created 22/06/2015 at 18:20:52
# Updated 21/06/2015 by Xplode
# Database : 2015-06-21.2 [Server]
# Operating system : Windows 8.1 (x64)
# Username : Victor - VICTOR-70
# Running from : C:\Users\Victor\Downloads\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17840


-\\ Mozilla Firefox v37.0.2 (x86 en-GB)


-\\ Pale Moon v25.5.0 (en-US)


*************************

AdwCleaner[R0].txt - [11522 bytes] - [29/08/2014 13:39:37]
AdwCleaner[R1].txt - [14168 bytes] - [29/08/2014 13:47:05]
AdwCleaner[R2].txt - [3155 bytes] - [29/08/2014 13:55:20]
AdwCleaner[R3].txt - [28664 bytes] - [16/12/2014 22:23:37]
AdwCleaner[R4].txt - [4699 bytes] - [01/01/2015 15:48:52]
AdwCleaner[R5].txt - [4732 bytes] - [01/01/2015 21:32:48]
AdwCleaner[R6].txt - [1435 bytes] - [01/01/2015 21:57:13]
AdwCleaner[R7].txt - [2346 bytes] - [14/01/2015 15:56:10]
AdwCleaner[S0].txt - [10980 bytes] - [29/08/2014 13:42:36]
AdwCleaner[S1].txt - [9146 bytes] - [29/08/2014 13:50:23]
AdwCleaner[S2].txt - [27920 bytes] - [16/12/2014 22:28:16]
AdwCleaner[S3].txt - [4653 bytes] - [01/01/2015 21:38:00]
AdwCleaner[S4].txt - [3131 bytes] - [01/01/2015 22:04:21]
AdwCleaner[S5].txt - [3902 bytes] - [14/01/2015 16:01:56]

########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt - [3961 bytes] ##########
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 7.0.7 (06.21.2015:2)
OS: Windows 8.1 x64
Ran by Victor on 22/06/2015 at 18:42:47.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Failed to delete: [Folder] C:\Program Files (x86)\lavasoft\web companion
Failed to delete: [Folder] C:\ProgramData\lavasoft\web companion





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 22/06/2015 at 18:51:26.47
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
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