Facebook Problem

J

joebeaven

New Member
Hi,

I'm trying to use Facebook Advertising, and I can get to this page: http://www.facebook.com/ads/#/ads/create/, but no further. When I click one of the links to continue, either nothing happens or a blank page loads. This is the same in Firefox and IE.

I asked Facebook about this and they gave me the following response:

"It sounds like this issue might be related to security settings on your browsers. If you haven't done so already, please try viewing this page on a different computer and adding Facebook as a trusted site."

I tried adding Facebook as a trusted site in my Kaspersky Web Anti-Virus settings, Internet Options => Security => Trusted Sties in IE and Options => Security => Exceptions in Firefox, but nothing has helped.

I tried using Facebook Advertising on a different computer and it worked fine.

Please can someone tell me how to stop this problem?

Thanks,
Joe
 
Tried clearing the cookies???

Run CCleaner,


*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders. If you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner!

Download CCleaner from here to clean temp files from your computer.
  • Double click on the file to start the installation of the program.
  • Select your language and click OK, then next.
  • Read the license agreement and click I Agree.
  • Click next to use the default install location. Click Install then finish to complete installation.
  • Double click the CCleaner shortcut on the desktop to start the program.
  • On the "Windows" tab, under "Internet Explorer," uncheck "Cookies" if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
  • If you use either the Firefox or Mozilla browsers, the box to uncheck for "Cookies" is on the Applications tab, under Firefox/Mozilla.
  • Click on the "Options" icon at the left side of the window, then click on "Advanced."
    deselect "Only delete files in Windows Temp folders older than 48 hours."
  • Click on the "Cleaner" icon on the left side of the window, then click Run Cleaner to run the program.
  • Caution: It is not recommended that you use the "Issues" feature unless you are very familiar with the registry as it has been known to find legitimate items.
  • After CCleaner has completed its process, click Exit.
 
Hi Cohen,

Thanks for the advice. I ran CCleaner, but I still have the same problem.

Today, I've also tried disabling Kaspersky and my spyware software, CounterSpy, but neither helped.

Joe
 
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