Not sure what to do about this now. Went to one of the large retail stores and got access to a Sony Vaio laptop. Plugged my cam in but nothing. Tried turning on then plugging in. Tried plugging in and then turning on. Tried both of these, opening Windows movie maker first, then secondly, but nothing. The guy as usual didnt have a clue and said that you need to have a program like Pinnicle installed before it would be recognised anyway. this was just a cop out though because it shoild be a plug and play device that window movie maker should recognise. The very least i should be getting after plugging in the cam is a box stating' new hardware found what would I like to do?' open in new folder etc. So stuck again :-(