I have been having an issue with google chrome for the past 3 days now. when i tried to open Google Chrome, i was unable to open it, it opened up the white screen and said not responding and took forever and had no luck to open, I did tried to open with internet explorer, it works fine. I have my default setting on chrome and i want to use chrome. I tried anything that i can such: reboot computer, cleared cookie, did full scan..........No luck appreciate any help from anyone
Google Chrome Not responding (Window 7, Acer Computer)
- Thread starter CAD IT
- Start date
Hi Johnb 35, I did uninstalled and re installed back (download the latest chrome) but still unable to open the web, the screen was blank and it looks like it is busy and not responding. What should i do next?
Run the following in order.
1.
Please download AdwCleaner by Xplode onto your Desktop.
•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
2.
Please download Junkware Removal Tool to your desktop.
•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.
3.
Please download Malwarebytes' Anti-Malware and save it to your desktop.
If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.
EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE
But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.
Please post the log that Malwarebytes displays on your screen.
4.
Download OTL to your Desktop
•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.
post the logs from the following 4 programs.
1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL
1.
Please download AdwCleaner by Xplode onto your Desktop.
•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
2.
Please download Junkware Removal Tool to your desktop.
•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.
3.
Please download Malwarebytes' Anti-Malware and save it to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware
If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.
EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE
But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.
Please post the log that Malwarebytes displays on your screen.
4.
Download OTL to your Desktop
•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.
post the logs from the following 4 programs.
1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL
Ok, will do
Here is the first text result from adw cleaner
# AdwCleaner v3.308 - Report created 30/08/2014 at 13:46:45
# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Premium (64 bits)
# Username : AJ
# Running from : C:\Users\\Downloads\AdwCleaner(1).exe
# Option : Clean
***** [ Services ] *****
[#] Service Deleted : BackupStack
[#] Service Deleted : Update ClearThink
[#] Service Deleted : Util ClearThink
Service Deleted : {c5e48979-bd7f-4cf7-9b73-2482a67a4f37}Gw64
***** [ Files / Folders ] *****
[!] Folder Deleted : C:\Program Files (x86)\MyPC Backup
[!] Folder Deleted : C:\Program Files (x86)\wse_astromenda
[!] Folder Deleted : C:\Program Files (x86)\ClearThink
[!] Folder Deleted : C:\Users\A\AppData\Local\Temp\ClearThink
[!] Folder Deleted : C:\Users\A\AppData\Roaming\UpdaterEX
[!] Folder Deleted : C:\Users\A\AppData\Roaming\wse_astromenda
[!] Folder Deleted : C:\Users\\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MyPC Backup
File Deleted : C:\Windows\System32\drivers\{c5e48979-bd7f-4cf7-9b73-2482a67a4f37}Gw64.sys
File Deleted : C:\Users\Aiden\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MyPC Backup.lnk
***** [ Scheduled Tasks ] *****
Task Deleted : LaunchSignup
Task Deleted : UpdaterEX
***** [ Shortcuts ] *****
***** [ Registry ] *****
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [BRS]
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\UpdateTask_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\UpdateTask_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\mypc backup
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ClearThink_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ClearThink_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\updateClearThink_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\updateClearThink_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\utilClearThink_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\utilClearThink_RASMANCS
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Update ClearThink
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Util ClearThink
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7e6d4e3e-fc66-4036-9799-ce5c625c4c56}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D8972B0D-B0FB-4158-A567-365283693AD6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A2D733A7-73B0-4C6B-B0C7-06A432950B66}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{06e035f9-c6b3-4ae7-a839-ba68791f5499}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7e6d4e3e-fc66-4036-9799-ce5c625c4c56}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7e6d4e3e-fc66-4036-9799-ce5c625c4c56}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7e6d4e3e-fc66-4036-9799-ce5c625c4c56}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2E00D31D-D171-423D-836D-1A4D7EA7F1A9}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D8972B0D-B0FB-4158-A567-365283693AD6}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2E00D31D-D171-423D-836D-1A4D7EA7F1A9}
Key Deleted : HKCU\Software\Astromenda
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\UpdaterEX
Key Deleted : HKCU\Software\WSE_Astromenda
Key Deleted : HKCU\Software\ClearThink
Key Deleted : HKLM\SOFTWARE\InstallCore
Key Deleted : HKLM\SOFTWARE\ClearThink
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\UpdaterEX
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WSE_Astromenda
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MyPC Backup
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ClearThink
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
***** [ Browsers ] *****
-\\ Internet Explorer v8.0.7600.16385
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]
-\\ Mozilla Firefox v31.0 (x86 en-US)
[ File : C:\Users\Aiden\AppData\Roaming\Mozilla\Firefox\Profiles\busbf9qi.default\prefs.js ]
-\\ Google Chrome v37.0.2062.102
[ File : C:\Users\Aiden\AppData\Local\Google\Chrome\User Data\Default\preferences ]
Deleted [Extension] : dcpfhaghaadpjpgocojgnlhjcieeooel
*************************
AdwCleaner[R0].txt - [6518 octets] - [30/08/2014 13:42:49]
AdwCleaner[S0].txt - [5310 octets] - [30/08/2014 13:46:45]
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5370 octets] ##########
Here is the first text result from adw cleaner
# AdwCleaner v3.308 - Report created 30/08/2014 at 13:46:45
# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Premium (64 bits)
# Username : AJ
# Running from : C:\Users\\Downloads\AdwCleaner(1).exe
# Option : Clean
***** [ Services ] *****
[#] Service Deleted : BackupStack
[#] Service Deleted : Update ClearThink
[#] Service Deleted : Util ClearThink
Service Deleted : {c5e48979-bd7f-4cf7-9b73-2482a67a4f37}Gw64
***** [ Files / Folders ] *****
[!] Folder Deleted : C:\Program Files (x86)\MyPC Backup
[!] Folder Deleted : C:\Program Files (x86)\wse_astromenda
[!] Folder Deleted : C:\Program Files (x86)\ClearThink
[!] Folder Deleted : C:\Users\A\AppData\Local\Temp\ClearThink
[!] Folder Deleted : C:\Users\A\AppData\Roaming\UpdaterEX
[!] Folder Deleted : C:\Users\A\AppData\Roaming\wse_astromenda
[!] Folder Deleted : C:\Users\\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MyPC Backup
File Deleted : C:\Windows\System32\drivers\{c5e48979-bd7f-4cf7-9b73-2482a67a4f37}Gw64.sys
File Deleted : C:\Users\Aiden\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MyPC Backup.lnk
***** [ Scheduled Tasks ] *****
Task Deleted : LaunchSignup
Task Deleted : UpdaterEX
***** [ Shortcuts ] *****
***** [ Registry ] *****
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [BRS]
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\UpdateTask_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\UpdateTask_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\mypc backup
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ClearThink_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ClearThink_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\updateClearThink_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\updateClearThink_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\utilClearThink_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\utilClearThink_RASMANCS
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Update ClearThink
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Util ClearThink
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7e6d4e3e-fc66-4036-9799-ce5c625c4c56}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D8972B0D-B0FB-4158-A567-365283693AD6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A2D733A7-73B0-4C6B-B0C7-06A432950B66}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{06e035f9-c6b3-4ae7-a839-ba68791f5499}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7e6d4e3e-fc66-4036-9799-ce5c625c4c56}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7e6d4e3e-fc66-4036-9799-ce5c625c4c56}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7e6d4e3e-fc66-4036-9799-ce5c625c4c56}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2E00D31D-D171-423D-836D-1A4D7EA7F1A9}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D8972B0D-B0FB-4158-A567-365283693AD6}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2E00D31D-D171-423D-836D-1A4D7EA7F1A9}
Key Deleted : HKCU\Software\Astromenda
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\UpdaterEX
Key Deleted : HKCU\Software\WSE_Astromenda
Key Deleted : HKCU\Software\ClearThink
Key Deleted : HKLM\SOFTWARE\InstallCore
Key Deleted : HKLM\SOFTWARE\ClearThink
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\UpdaterEX
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WSE_Astromenda
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MyPC Backup
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ClearThink
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
***** [ Browsers ] *****
-\\ Internet Explorer v8.0.7600.16385
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]
-\\ Mozilla Firefox v31.0 (x86 en-US)
[ File : C:\Users\Aiden\AppData\Roaming\Mozilla\Firefox\Profiles\busbf9qi.default\prefs.js ]
-\\ Google Chrome v37.0.2062.102
[ File : C:\Users\Aiden\AppData\Local\Google\Chrome\User Data\Default\preferences ]
Deleted [Extension] : dcpfhaghaadpjpgocojgnlhjcieeooel
*************************
AdwCleaner[R0].txt - [6518 octets] - [30/08/2014 13:42:49]
AdwCleaner[S0].txt - [5310 octets] - [30/08/2014 13:46:45]
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5370 octets] ##########
Last edited by a moderator:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Aiden on Sat 08/30/2014 at 13:55:24.09
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~ Services
~~~ Registry Values
~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
~~~ Files
~~~ Folders
~~~ FireFox
Successfully deleted: [Folder] C:\Users\A\AppData\Roaming\mozilla\firefox\profiles\busbf9qi.default\extensions\staged
~~~ Chrome
Successfully deleted: [Folder] C:\Users\\appdata\local\Google\Chrome\User Data\Default\Extensions\knebimhcckndhiglamoabbnifdkijidd
~~~ Event Viewer Logs were cleared
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 08/30/2014 at 13:04:33.95
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Aiden on Sat 08/30/2014 at 13:55:24.09
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~ Services
~~~ Registry Values
~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
~~~ Files
~~~ Folders
~~~ FireFox
Successfully deleted: [Folder] C:\Users\A\AppData\Roaming\mozilla\firefox\profiles\busbf9qi.default\extensions\staged
~~~ Chrome
Successfully deleted: [Folder] C:\Users\\appdata\local\Google\Chrome\User Data\Default\Extensions\knebimhcckndhiglamoabbnifdkijidd
~~~ Event Viewer Logs were cleared
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 08/30/2014 at 13:04:33.95
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 8/30/2014
Scan Time: 1:09:38 PM
Logfile: Malwarebytes.txt
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.08.30.06
Rootkit Database: v2014.08.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7
CPU: x64
File System: NTFS
User: A
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 295468
Time Elapsed: 4 min, 50 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 1
PUP.Optional.ClearThink.A, HKLM\SOFTWARE\WOW6432NODE\ClearThink, , [c3fb19b3a1da87afbc0e5cfaaf5517e9],
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 3
PUP.Optional.Astromenda.A, C:\Windows\System32\Tasks\WSE_Astromenda, , [1f9ff0dc2d4ef4426e67f0fc9d650bf5],
PUP.Optional.Astromenda.A, C:\Windows\Tasks\WSE_Astromenda.job, , [f4ca9e2e1f5cd46225b1e606966c5ea2],
PUP.Optional.ClearThink.A, C:\Users\A\AppData\Roaming\Mozilla\Firefox\Profiles\busbf9qi.default\extensions\{c5e48979-bd7f-4cf7-9b73-2482a67a4f37}.xpi, , [01bd00cc83f844f2cda49c51bb47c63a],
Physical Sectors: 0
(No malicious items detected)
(end)
www.malwarebytes.org
Scan Date: 8/30/2014
Scan Time: 1:09:38 PM
Logfile: Malwarebytes.txt
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.08.30.06
Rootkit Database: v2014.08.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7
CPU: x64
File System: NTFS
User: A
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 295468
Time Elapsed: 4 min, 50 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 1
PUP.Optional.ClearThink.A, HKLM\SOFTWARE\WOW6432NODE\ClearThink, , [c3fb19b3a1da87afbc0e5cfaaf5517e9],
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 3
PUP.Optional.Astromenda.A, C:\Windows\System32\Tasks\WSE_Astromenda, , [1f9ff0dc2d4ef4426e67f0fc9d650bf5],
PUP.Optional.Astromenda.A, C:\Windows\Tasks\WSE_Astromenda.job, , [f4ca9e2e1f5cd46225b1e606966c5ea2],
PUP.Optional.ClearThink.A, C:\Users\A\AppData\Roaming\Mozilla\Firefox\Profiles\busbf9qi.default\extensions\{c5e48979-bd7f-4cf7-9b73-2482a67a4f37}.xpi, , [01bd00cc83f844f2cda49c51bb47c63a],
Physical Sectors: 0
(No malicious items detected)
(end)
I took step further by restore the computer to factory default, just like a brand new computer and i installed those 4 steps per your suggestion but i was still unable to open chrome but firefox or IE work ok. here is the screen look like when i tried to open google chrome. This is very annoying. What is going on with chrome??
Attachments
I wish i can do what you suggested me but i can't go on the setting on the top right corner of the screen but Google chrome won't let me do anything, the screen was freezing and said not response.
If you refering me to re install googgle chrome, i already did, it didn't work, i even wiped out everything and restored back to the factory default and re install Chrome, still had no luck to open chrome.
ChrisParis
New Member
Just had the same thing happen. This is reported all over the web for years now, and Google hasn't come up with a fix.
In my case, though, it doesn't appear to be Chrome's fault. I checked the Event Manager in Windows, and found that minutes before the first Chrome failure, AVG did a silent update and reinstalled itself. Immediately (within seconds) Chrome crashed. Now it cannot pull any pages, not even the Settings page. Often it won't load at all.
I have tried the following, all without any success:
- Uninstall Chrome, reinstall.
- Delete user profile in Chroime
- Uninstall AVG
- Run registry cleaner
- Deep uninstall (using Revo) of both programs, reinstall Chrome alone
- Malware scans, antivirus scans (at least FIVE in total)
- Revert to restore point from months prior
Nothing has worked, and there is no evidence of any malware. In my case, it appears to be a registry change made by the AVG update, but which is persistent some how. System restores won't undo it.
I have now switched to Iron Browser in the mean time, as Chrome is entirely broken. It's frustrating, because I did not have a recent backup of my bookmarks, and since Chrome wouldn't open, I wasn't able to export them before wiping.
I have a message into AVG about it, and will see what they say.
If you can, check your Event Viewer and find the first entry of a Chrome crash, and then see what happened just prior to that. Maybe we have similar root causes?
In my case, though, it doesn't appear to be Chrome's fault. I checked the Event Manager in Windows, and found that minutes before the first Chrome failure, AVG did a silent update and reinstalled itself. Immediately (within seconds) Chrome crashed. Now it cannot pull any pages, not even the Settings page. Often it won't load at all.
I have tried the following, all without any success:
- Uninstall Chrome, reinstall.
- Delete user profile in Chroime
- Uninstall AVG
- Run registry cleaner
- Deep uninstall (using Revo) of both programs, reinstall Chrome alone
- Malware scans, antivirus scans (at least FIVE in total)
- Revert to restore point from months prior
Nothing has worked, and there is no evidence of any malware. In my case, it appears to be a registry change made by the AVG update, but which is persistent some how. System restores won't undo it.
I have now switched to Iron Browser in the mean time, as Chrome is entirely broken. It's frustrating, because I did not have a recent backup of my bookmarks, and since Chrome wouldn't open, I wasn't able to export them before wiping.
I have a message into AVG about it, and will see what they say.
If you can, check your Event Viewer and find the first entry of a Chrome crash, and then see what happened just prior to that. Maybe we have similar root causes?