GPU Drivers error?

[Metin_Ejvet]

After recently purchasing a dell inspiron all in one system- less than a week ago (64 bit windows 7 home premium), immediately there was something wrong with the graphics card drivers, and the error message: 'AMD Display drivers were not responding but have successfully recovered' pops up, after the screen freezing and it flashing black and then coming back on.

i have uninstalled the drivers and reinstalled them from various sources, but the problem still persists. . the system itself was less than a day old when this first started happening and i was just wondering if any of you have had a similar problem but managed to fix it ?

The system has an ATI Radeon-5470 HD Graphics Card.

Any help whatsoever would be much appreciated and after spending about 6 hours on the phone to dell technical support over three phone calls, and especially after them taking countless remote desktop sessions... i have lost complete trust with dell and their 'knowhow'.

so as said before, any advice would be great (Y)

Thanks, Metin.

 

[johnb35]

The only other thing I can suggest is to download an older set of drivers. Or you can try doing a system restore back to before all this happened. Could have been a windows update that is causing the issue.

 

[Metin_Ejvet]

The only other thing I can suggest is to download an older set of drivers. Or you can try doing a system restore back to before all this happened. Could have been a windows update that is causing the issue.

if i use an older set of drivers will this affect the performance of the graphics card? and a system restore has also been tried, in general the computer seems to be very buggy and often freezes, and like you said before maybe this is all to do with the windows updates? but obviously it's a brand new system and has only had two update sessions...unless it is the physical components in the system?

 

[johnb35]

I would go back as far as system restore would allow you to, as I said, its possble windows update may have caused this. So if you restore back to right when you set it up and before any windows updates, it may work. If not, then contact dell again since its under warranty and have them replace it. And I really wouldn't have recommended an All in one system unless you don't have the space for anything bigger. They have too many issues with them, can't upgrade them, hard to work on, basically have to send them in to get worked on.