Help !!!!!! Accessing Comstar Platinum External Hard Drive

B

bera

New Member
OS: Win XP Pro
External Hard drive: Comstar Platinum One touch 500 GB

Bought in June, 2008 worked fine until two weeks ago. I turned off my computer for the night, turned it on in the morning and the drive icon DIDN"T show up, the drivers, etc are all there and windows tells me they are operating fine.

I have already spoken with Technicians in the Future Shop where I bought this piece of...., and they were absolutely of no help...other than wanting to replace the hard drive ... which is out of the question. (I have 5 years of work stored in that HD, Personal, legal and business) and MUST find a way to retrieve it. (Will not make personal comments about their support or policies.) grrrrrrrr.

I have spoken to Teckie types and tried several suggestions ... none helped so far.

PLEASE ... I'm desperate, and would appreciate any expertise. AND, if someone knows of an inexpensive recovery program. The data is all there, it was not deleted. I
Simply cannot unlock the door.


Anxious in Toronto,
Asya
 
How is it powered???

Connected via USB, i take it??? If so, try another USB port on the motherboard.
 
okay its external. its USB im assuming? does it have a regular hard drive on the inside of it? maybe its just unplugged on the inside of the external hard drive casing. try plugging it into other computers maybe the USB ports are messed up. if that doesnt work go inside the encasing and check out the plugs to make sure they havent come undone.

tell me you dont hear the clicks of death?! that could mean trouble...
 
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